Summary
Overview
Work History
Education
Skills
Personal Information
Ethnicity
Timeline
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Amber Whitaker

Depew,New York

Summary

Welcoming Night Auditor with 2 years of experience in customer service and financial reconciliation. Skilled at completing tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Enjoys working closely with peers to provide positive guest experience. Extensive experience as night auditor position in busy and successful resort settings.

Overview

13
13
years of professional experience

Work History

Night Auditor

Courtyard by Marriott
06.2023 - Current
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new staff members in customer service techniques and hotel operations.

Shuttle Van Driver

Courtyard by Marriott
06.2023 - Current
  • Transported customers to and from hotel and airport.
  • Operated with safety and skill to avoid accidents and delays.
  • Provided information about routes, destinations and timelines to inform passengers.
  • Maintained clean and neat shuttle for passenger comfort.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Delivered passengers to destinations safely and on time.
  • Followed applicable traffic regulations and traffic laws.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Remained calm and poised in emergent situations.
  • Observed passengers during the journey and reported any suspicious behavior.

Housekeeper

Commonwealth Hotels
02.2022 - 06.2023
  • Efficiently handled special requests from guests such as extra towels or bedding changes
  • Accurately documented all daily activities into the logbook for reference purposes
  • Cultivated positive relationships with customers by ensuring that their needs were met
  • Applied knowledge of proper chemical usage when sanitizing bathrooms, kitchens
  • Performed deep cleans of guest rooms including carpets, drapes, walls, fixtures., upon request

Logistics Specialist

DHL
05.2018 - 12.2021
  • Performed root cause analysis to identify problems in the supply chain process and develop solutions to improve efficiency
  • Analyzed incoming orders for accuracy and completeness, prepared purchase orders and tracked shipments
  • Maintained up-to-date knowledge of shipping regulations both domestic and international
  • Ensured compliance with all applicable federal, state, local regulations regarding safety standards in the warehouse environment
  • Utilized problem solving skills when faced with unexpected challenges during order fulfillment processes

Warehouse Associate

Amazon
05.2015 - 03.2018
  • Utilized RF Scanner to track products in transit
  • Documented all damages, shortages, overages or other irregularities in shipment records
  • Examined merchandise for defects or damage before stocking shelves
  • Performed physical inventory counts on regular basis
  • Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment
  • Tracked inventory movements using computerized tracking systems

Assistant Manager

Dollar Tree
04.2012 - 04.2015
  • Assisted with recruiting efforts by interviewing prospective candidates for open positions
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
  • Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism

Education

Human Resources Management

Southern New Hampshire University
Manchester, NH
01-2027

Skills

  • Audit reporting
  • Reservation management
  • Decision-making
  • Front Desk Communications
  • Generating reports
  • Account balancing
  • Ordering Cleaning Supplies
  • Strong work ethic
  • End-of-day processes
  • Front desk operations
  • Guest Room Confidentiality
  • Balance reporting
  • Clerical duties
  • Daily reporting
  • Guest relations
  • Financial reporting
  • Training and mentoring
  • Bathroom Servicing
  • Guest Amenity Replenishment
  • Dusting Furniture
  • Closet Detailing
  • Cleaning Bathrooms
  • Vacuuming and Sweeping

Personal Information

Date of Birth: 06/16/88

Ethnicity

Caucasian

Timeline

Night Auditor

Courtyard by Marriott
06.2023 - Current

Shuttle Van Driver

Courtyard by Marriott
06.2023 - Current

Housekeeper

Commonwealth Hotels
02.2022 - 06.2023

Logistics Specialist

DHL
05.2018 - 12.2021

Warehouse Associate

Amazon
05.2015 - 03.2018

Assistant Manager

Dollar Tree
04.2012 - 04.2015

Human Resources Management

Southern New Hampshire University

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