Amber White
Green Cove Springs,FL
Summary
Reliable individual proudly offering 15 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
26
26
years of professional experience
Work History
Bar Manager
Castillo Craft Bar And Kitchen
01.2021 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Aligned branding initiatives and sales strategies with client goals.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Trained 15 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
Assistant Bar Manager
Sunset Grille
01.1998 - 01.2010
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained many new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Created specialty drinks and promotion
- Enjoy creating craft cocktails to surprise and entice patrons to come back or stay longer
Floor Manager
Fratellies
01.1999 - 01.2002
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
House Wife and Mother
Walker And Amberly White
06.2007 - Current
- Promoted positive relations between residents and staff.
- Solved grievances and complaints by collaborating with residents.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
- Conducted tours, orientation and educational sessions for residents and families.
- Enforced policies and safety standards through building and room rounds.
- Supported personal needs of residents dealing with diverse conditions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Billing Manager
White's Subcontracors
01.2011 - 01.2019
- Reviewed billing problems, researched issues and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Worked with customers to develop payment plans and bring accounts current.
Education
Bachelor of Science - Political Science And Government
University of North Florida
Jacksonville, FLSkills
- Upbeat and Positive Personality
- Upselling Products and Services
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Suggestive Selling
- Teamwork and Professionalism
- Menu Development
- New Cocktail Creation
Timeline
Bar Manager
Castillo Craft Bar And Kitchen
01.2021 - Current
Billing Manager
White's Subcontracors
01.2011 - 01.2019
House Wife and Mother
Walker And Amberly White
06.2007 - Current
Floor Manager
Fratellies
01.1999 - 01.2002
Assistant Bar Manager
Sunset Grille
01.1998 - 01.2010
Bachelor of Science - Political Science And Government
University of North Florida