Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber White

Panama City,FL

Summary

Dynamic professional with extensive experience in client relationship management and medical billing. At Regions Bank, I successfully identified customer needs and promoted financial products, achieving significant growth in client satisfaction. Proficient in EMR systems and skilled in staff management, I excel at building long-term relationships while driving operational efficiency.

Overview

12
12
years of professional experience

Work History

Relationship Banker

Regions Bank
Lynn Haven, Florida
02.2022 - Current
  • Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
  • Maintained an in-depth knowledge of banking products, services, and regulatory requirements.
  • Advised customers on bank products, services and financial planning options.
  • Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
  • Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
  • Built long-term relationships with customers by providing personalized service and support.
  • Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads

Office Manager/CSSR

Farmers Insurance Agency
Lee's Summit, MO
05.2019 - 11.2022
  • Manage daily operations within agency by supporting continuous delivery of excellent customer service and pleasant office environment.
  • Interacts with policyholders to address product questions, policy clarifications, and related customer insurance needs including premium payments and policy changes.
  • Prepare personalized insurance quotes, overcome objections, and close sales while providing extraordinary customer service.
  • Liaison between policyholders and internal functions such as underwriting and accounting.
  • Scheduled meetings and appointments for agency owner and updated office calender with schedule changes.

Medical Billing Specialist

SMB Medical Billing
Lee's Summit , MO
08.2018 - 05.2019
  • Verify proper coding on more than 300 claims per week, investigating and resolving issues to maintain billing accuracy.
  • Post surgical charges for 6 providers across 5 facilities on a daily basis .
  • Post daily remits from clearinghouse into company billing software. Follow up on all denied claims, and any auto post issues in order to properly allocate funds for each office.
  • Communicate with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
  • Complete appeals process on denied claims that should be paid according to company protocol.

Pre-Certification / Insurance Specialist

Monarch Plastic Surgery
Leawood, KS
08.2016 - 07.2018
  • Evaluate all newly scheduled surgery patients for appropriate insurance eligibility, benefits verification, and proper authorizations.
  • Contact insurance companies to initiate prior authorization, and submit appropriate letters of medical necessity, and supply clinical information as requested.
  • Prepare surgical estimates with proper CPT/ICD-10 coding information, contact patients prior to scheduled surgery to answer benefits questions, and present cost estimate quotes.
  • Pre-cert all MRI, CT, and high-tech radiology requests from clinical staff.
  • Ensure all surgical deposits and cosmetic payments are collected and documented in a timely manner, and reported accurately on a daily basis.

Office Manager/Coordinator (1 Year Contract)

Resonate Relationship Clinic
Overland Park, KS
08.2015 - 08.2016
  • Coordinate client scheduling for 12 therapists, including full management of scheduling and the Delphi patient database.
  • Assess new client intake calls for immediate needs, and compile a brief history for the assigned therapist.
  • Coordinate with other healthcare agencies and organizations to arrange continued care for clients needing outside referral sources.
  • Organize employee schedules, department phone lists, business cards, and office supply orders.
  • Investigate past-due client invoices on a monthly basis to minimize the number of unpaid accounts.

Office Manager

United Surgical Associates of Kansas City
Independence, MO
04.2014 - 08.2015
  • Implemented and converted the practice to a new EMR provider & billing company within my first 6 months at the practice.
  • Maintained an organized logging system for tracking monthly income and expenses.
  • Created annual goals, objectives, budgets, and made recommendations to reduce costs.
  • Reduced average monthly expenses by nearly 20% after 12 months at the practice.
  • Provided administrative support to four physicians. Including creating monthly on-call schedules and tracking monthly productivity and revenue reports.
  • Established an annual budget for the practice, and conducted monthly financial reviews to ensure finances were being properly allocated.
  • Converted the practice to a new payroll company and implemented a new time-clock system for all hourly employees.
  • Regularly evaluated employee performance, provided feedback, and assisted employees with annual goals.

Office Coordinator

Centerpoint Medical Center - Wound Care Clinic
Independence, MO
10.2012 - 04.2014
  • Scheduled surgeries and procedures in conjunction with the surgical coordinator, hyperbaric coordinator, and nursing staff.
  • Scheduled patients for seven surgeons, covering three different specialties: vascular, general surgery, and podiatry.
  • Prepared patient rooms prior to their arrival.
  • Retrieved physician correspondence from the dictation service and maintained patient chart systems for billing entry.
  • Accurately entered daily procedure codes, diagnosis codes, and patient information into billing software.

Education

Missouri State University

High School Diploma -

1 Year of College

Blue Ridge Christian School

Property And Casualty License

Skills

  • Client Relationship Management
  • Medical billing and coding
  • Health Insurance Pre-Approval Expertise
  • Front Desk Coordination
  • EMR experience (Meditech, Aprima, NexTech)
  • Referral management
  • Accounts receivable payment posting
  • Financial advising
  • Loan origination
  • Staff management
  • Policy and procedure development
  • Schedule coordination

Timeline

Relationship Banker

Regions Bank
02.2022 - Current

Office Manager/CSSR

Farmers Insurance Agency
05.2019 - 11.2022

Medical Billing Specialist

SMB Medical Billing
08.2018 - 05.2019

Pre-Certification / Insurance Specialist

Monarch Plastic Surgery
08.2016 - 07.2018

Office Manager/Coordinator (1 Year Contract)

Resonate Relationship Clinic
08.2015 - 08.2016

Office Manager

United Surgical Associates of Kansas City
04.2014 - 08.2015

Office Coordinator

Centerpoint Medical Center - Wound Care Clinic
10.2012 - 04.2014

Missouri State University

High School Diploma -

1 Year of College

Blue Ridge Christian School

Property And Casualty License

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Amber White