Summary
Overview
Work History
Education
Skills
Timeline

Amber White

Portland,OR

Summary

Results-driven sales and inventory management professional with over 10 years of experience in customer service, sales leadership, and inventory control. Proven track record of exceeding sales targets by up to 30%, optimizing stock levels, and leading high-performing teams. Adept at streamlining operations, reducing shrinkage, and building lasting client relationships. Skilled in team training, performance coaching, and cross-functional collaboration to enhance overall business outcomes.

Overview

15
15
years of professional experience

Work History

Inventory Manager

AutoZone
05.2023 - 01.2025
  • Lead inventory and operational initiatives to ensure workplace efficiency and safety.
  • Perform detailed inventory analysis, optimizing stock levels and ensuring data accuracy in inventory systems.
  • Conduct weekly cycle counts and investigate discrepancies, improving inventory accuracy and reducing losses.
  • Manage defective merchandise to minimize shrinkage and enhance quality control.
  • Generate detailed inventory reports for upper management to guide business decisions.
  • Ensure merchandising compliance by managing overstock and maintaining planogram standards.
  • Collaborate with the Hub General Manager on inventory transfers and merchandising logistics.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.

Customer Service & Sales Representative

Royal Caribbean Inc.
09.2017 - 05.2023
  • Handled high-volume customer interactions via phone and email, achieving a 95% satisfaction rating.
  • Developed and implemented sales strategies that boosted brand awareness and sales by 10%.
  • Partnered with leadership teams to improve operational workflows and communication.
  • Designed employee incentive programs that improved performance metrics by 15%.
  • Managed administrative duties such as contracts, payments, and warranties for a seamless customer journey.
  • Delivered consistent top-tier service, contributing to high client retention rates.

Sales Manager

Sykes Enterprises, Inc.
05.2010 - 09.2017
  • Supervised a sales team of 15, surpassing sales goals by 30% and earning top-team recognition.
  • Recruited, trained, and mentored new team members, improving team output by 20%.
  • Launched targeted marketing initiatives to increase customer engagement and revenue.
  • Conducted regular coaching sessions to resolve challenges and boost morale.
  • Leveraged sales data to refine strategies and enhance team performance.
  • Resolved customer issues efficiently, maintaining a high standard of service and loyalty.

Education

GED -

Lane Community College, Eugene, OR
04-1993

Skills

  • Decision-making
  • Warehouse management
  • Critical thinking
  • Team leadership
  • Customer relationship management
  • Initiative and Self-motivation

Timeline

Inventory Manager - AutoZone
05.2023 - 01.2025
Customer Service & Sales Representative - Royal Caribbean Inc.
09.2017 - 05.2023
Sales Manager - Sykes Enterprises, Inc.
05.2010 - 09.2017
Lane Community College - GED,

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Amber White