Mandy Long
Boulder Creek,CA
Overview
26
26
years of professional experience
Work History
Team Member/Team Leader
Beck Shoes
Campbell/Boulder Creek, CA
11.2021 - 06.2025
- Assisted customers in selecting merchandise best suited to needs.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Oversaw quality control measures in shipping and receiving.
Bartender
The Brookdale Lodge
Boulder Creek, CA
07.2018 - 11.2020
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Medical Assistant
Keauhou Urgent Care
Kailua-Kona, HI
07.2013 - 01.2014
- Assisted physicians with routine procedures and diagnostic tests.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including medical history, medications, filing, organizing and scanning documents.
Bank Teller
Bank of Hawaii
Kailua, HI
04.2013 - 07.2013
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Reconciled cash drawer and resolved discrepancies.
Support Staff Member
The Listen Foundation
Soquel, CA
05.2008 - 04.2013
- Enhanced resident well-being by providing compassionate support and assistance with daily living tasks.
- Documented client progress and activities in accordance with the foundation's policies and procedures including confidential information..
- Provided guidance on personal hygiene practices to promote overall health and well-being among residents.
- Developed strong relationships through trust and open communication with clients.
Assistant Manager
Shoreline Surf Shop/Nolands
Santa Cruz, CA
05.1999 - 11.2009
- Self-motivated, with a strong sense of personal responsibility.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Certified Medical Assistant - Front/Back Office
County of Santa Cruz
06-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
Timeline
Team Member/Team Leader
Beck Shoes
11.2021 - 06.2025
Bartender
The Brookdale Lodge
07.2018 - 11.2020
Medical Assistant
Keauhou Urgent Care
07.2013 - 01.2014
Bank Teller
Bank of Hawaii
04.2013 - 07.2013
Support Staff Member
The Listen Foundation
05.2008 - 04.2013
Assistant Manager
Shoreline Surf Shop/Nolands
05.1999 - 11.2009
Certified Medical Assistant - Front/Back Office
County of Santa Cruz