Overview
Work History
Education
Skills
Timeline
Generic

Mandy Long

Boulder Creek,CA

Overview

26
26
years of professional experience

Work History

Team Member/Team Leader

Beck Shoes
11.2021 - 06.2025
  • Assisted customers in selecting merchandise best suited to needs.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Oversaw quality control measures in shipping and receiving.

Bartender

The Brookdale Lodge
07.2018 - 11.2020
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Medical Assistant

Keauhou Urgent Care
07.2013 - 01.2014
  • Assisted physicians with routine procedures and diagnostic tests.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including medical history, medications, filing, organizing and scanning documents.

Bank Teller

Bank of Hawaii
04.2013 - 07.2013
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Reconciled cash drawer and resolved discrepancies.

Support Staff Member

The Listen Foundation
05.2008 - 04.2013
  • Enhanced resident well-being by providing compassionate support and assistance with daily living tasks.
  • Documented client progress and activities in accordance with the foundation's policies and procedures including confidential information..
  • Provided guidance on personal hygiene practices to promote overall health and well-being among residents.
  • Developed strong relationships through trust and open communication with clients.

Assistant Manager

Shoreline Surf Shop/Nolands
05.1999 - 11.2009
  • Self-motivated, with a strong sense of personal responsibility.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Education

Certified Medical Assistant - Front/Back Office

County of Santa Cruz
06-2010

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Dependable and responsible

Timeline

Team Member/Team Leader

Beck Shoes
11.2021 - 06.2025

Bartender

The Brookdale Lodge
07.2018 - 11.2020

Medical Assistant

Keauhou Urgent Care
07.2013 - 01.2014

Bank Teller

Bank of Hawaii
04.2013 - 07.2013

Support Staff Member

The Listen Foundation
05.2008 - 04.2013

Assistant Manager

Shoreline Surf Shop/Nolands
05.1999 - 11.2009

Certified Medical Assistant - Front/Back Office

County of Santa Cruz

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Mandy Long