Hi, I’m
Amber White
Portland,Oregon
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
years of professional experience
1
Certification
Work History
Royal Caribbean International
Sales Agent
09.2017 - Current
Job overview
- Answered customer inquiries via phone and email while providing exceptional customer service
- Managed and tracked sales and project earnings
Created and implemented internal incentive programs to motivate employees - Utilized strong product knowledge and researched answers to customer inquiries
- Calibrated with site leadership to ensure accurate and timely communication was delivered on a daily/weekly/monthly basis
- Developed and implemented sales strategies to increase profits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
Sykes Enterprises, Incorporated
Sales Manager
05.2010 - 09.2017
Job overview
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Portland Community CollegePortland, OR
GED
06.1994
Skills
- Sound judgement and decision-making abilities
- Strong problem solving, research, and analytical skills
- Excellent communication and de-escalation techniques to handle difficult situations
- Ability to work independently or in a team environment
- Experience in training and presenting to groups
- Proficient in Microsoft Suite, MS DOS, and other computer programs
- Strong product knowledge and ability to go above and beyond for customers
- Problem-Solving Strengths
- Product Promotion
- Upselling Techniques
- Sales Training
- Cash Handling Accuracy
- Excellent People Skills
Certification
OLCC Recreational Marijuana Worker Permit
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Agent
Royal Caribbean International
09.2017 - Current
Sales Manager
Sykes Enterprises, Incorporated
05.2010 - 09.2017
Portland Community College
GED