Amber Whitfield
Augusta,GA
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant (CMA)
GA House Calls
11.2022 - Current
- Enrolled patients into Chronic Care Management
- Complete yearly care plans
- Pulling over diagnosis from Navina
- Addressing quality measures to help with patients RAF score gap.
- Check-in patients for doctors
- Document patient medical history using Athena One system
- Calling prescriptions in to patients pharmacy.
- Aligning patient to correct care team
- Ordering labs through Mako Laboratories
- Ordering imaging Dynamic imaging
- Make sure providers have 16 visit a day
- Built strong relationships with patients and families for optimized care satisfaction.
- Schedule telehealth visit with Telehealth provider to help out with patients who has abnormal labs, requesting prescriptions refills and any other problem if doctor isn't available at the time.
- Referrals follow up
- Fax medical requests to doctors offices and hospitals to get patient medical records .
- Scheduling TCM visit for patient that has been discharged from hospital.
- Improved patient outcomes by developing and implementing comprehensive clinical programs and initiatives.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
- Facilitated the integration of new technologies into clinical workflows to improve patient care quality and efficiency.
- Coordinated continuing education opportunities for staff members to stay current on industry advancements and best practices.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Championed a patient-centered approach by actively involving patients and their families in the care planning process.
Certified Clinical Medical Assistant (CCMA)
Medical Specialist
09.2022 - 11.2022
- Performed back-office duties, interviewed patients to document their medical history and vital statistics
- Assist in examination and treatments of patients under the direction of physician
- Draw and collected blood samples from patients and prepared specimens for laboratory analysis
- Prepared treatment rooms for patients keep supplies ready by inventorying stock and placing orders for what is needed
- Completed AWV on patients
- Use equipment such as EKG machines computerized blood chemistry analyzers and hemoglobin machines
- Performed COVID-19 on patients
- Influenza and COVID vaccine injections to Adults and Infants
- Facilitated continuity of care through timely coordination of referrals to specialists or other healthcare providers as directed by the attending physician.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Measured patient pulse oximetry.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Extern, Certified Medical Assistant
Perfect Health Urgent Care & Weight Loss
02.2022 - 08.2022
- Performed front office and back office duties
- Interviewed patients to document their medical history and vital statistics, in addition to test results in an Electronic Medical Record (EMR)
- Prepared treatment rooms and assisted the physician with exams and test
- Escorted patients to the treatment rooms, demonstrating exceptional customer service
- Accurately administered medication and injections per provider orders
- Properly utilized office and medical equipment (EKG, blood pressure cuff, etc
- Adhered to HIPAA and maintained patient confidentiality
- Communicated effectively with patients in person and by telephone
- Screened, prioritized and returned patient calls
- Relayed messages from patients to physicians
- Scheduled appointments for patients via phone and in person
- Assisted in verifying insurance and eligibility
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease
- Collected and labeled specimens.
iOS and Mac OS Senior Technical Support Advisor
Apple, Inc. - via Teleperformance
08.2020 - 02.2022
- Answered 100 or more inbound customer calls per day in a friendly and courteous manner
- Managed call flow and responded to the technical support needs of customers
- Installed software, modified and repaired hardware and resolved technical issues
- Resolved customer issues in a clear, courteous, and straightforward manner
- Assisted with setting up PCs and applied desktop/laptops and all mobile devices
- Reviewed technical documentation and procedures
- Followed up and made scheduled callbacks for customers when necessary
- Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Discussed billing issues with customers and offered problem solutions
- Trained in both iOS and Mac OS systems
- Provided multiple channels of support via email, chat, and phone support
- Performed system administration for third party support applications
- Performed basic troubleshooting and escalation of Wi-Fi VPN and other network issues.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
Customer Service Representative
Sitel Augusta
03.2019 - 08.2020
- Assisted customers with service and billing matters
- Interfaced with customers via inbound and outbound calls to resolve routine problems
- Prepared complete and accurate work and updated customers file
- Set up payment arrangements
- Scheduled technical appointments to set-up and install equipment.
Education
Associate of Science - CCMA
Miller-Motte Technical College
Augusta, GA04.2022
Skills
- QuickBooks
- Proper Sterilization Techniques
- Critical Thinking
- Checking Patients In/Out
- Vital Signs
- Microsoft Office Programs
- Medical Coding-10
- CPT Codes
- Injections
- Venipuncture
- Wound Management
- Pathology
- Medical Office Systems
- Diagnostic Testing (Rapid test & UAs)
- Phlebotomy
- EKG
- Infection Control
- Customer Service
- Organizational
- Multi-tasking
- Ordering Medical Supplies
- Data Entry
- Organization
- Communications
- Patient Access
- Attention to Detail
- Scheduling Appointments
- Explaining Treatment and Procedures to Patients
- Collecting Specimens
- Interpersonal
- Proficient Computer Skills
- Medical Terminology
- HIPAA Compliance
- Medical Billing and Coding
Certification
Certified Medical Assistant
Timeline
Certified Medical Assistant (CMA)
GA House Calls
11.2022 - Current
Certified Clinical Medical Assistant (CCMA)
Medical Specialist
09.2022 - 11.2022
Extern, Certified Medical Assistant
Perfect Health Urgent Care & Weight Loss
02.2022 - 08.2022
iOS and Mac OS Senior Technical Support Advisor
Apple, Inc. - via Teleperformance
08.2020 - 02.2022
Customer Service Representative
Sitel Augusta
03.2019 - 08.2020
Associate of Science - CCMA
Miller-Motte Technical College