Summary
Overview
Work History
Education
Skills
Timeline
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Amber Whitney

Amber Whitney

Administrative Manager
Auburn,WA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Office Manager

The Salvation Army Renton Corps
Renton, United States
04.2020 - Current
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Prepared meeting rooms and materials and recorded important information.
  • Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
  • Evaluated employee records and productivity.
  • Updated reports, managed accounts and generated reports for company database.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Supervised writing of all grant applications and checked information for accuracy prior to submission.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Sourced vendors for special project needs and negotiated contracts.
  • Maintained computer and physical filing systems.
  • Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.
  • Trained and developed personnel to improve safety, employee relations and resolve staff issues.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Supervised and performed human resource management functions for 5-10 subordinates.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Acting Assistant Executive Director/Office Manager

Parkside Retirement Community
Auburn, WA
05.2019 - 04.2020
  • Developed positive relationships on behalf of company with government regulators, families, area health care community and community at large.
  • Supported and assisted executive director in management of facility budgets and business practices.
  • Managed turnover and appropriate adequate staffing through development of recruitment sources.
  • Oversaw accounting, budgeting and financial reporting.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Assisted with regulatory issues such as compliance.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.

Administrative Assistant, Customer Service

ADT, LLC
Tacoma, WA
05.2012 - 05.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Monitored office calendars to plan meetings, activities and travel to maximize productivity.
  • Scheduled office meetings and client appointments for staff teams.
  • Screened visitors and issued badges to maintain safety and security.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and provided backup support for organizational leadership.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Effective liaison between customers and internal departments.
  • Managed over 50 calls per day.

Education

Bachelor of Science - Business Administration And Management

Colorado Technical University
Colorado Springs, CO
09.2018 - 06.2020

Associate of Arts - Health Care Management

University of Phoenix
Tempe, AZ
06.2016 - 12.2018

Skills

    Documentation and control

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Timeline

Office Manager

The Salvation Army Renton Corps
04.2020 - Current

Acting Assistant Executive Director/Office Manager

Parkside Retirement Community
05.2019 - 04.2020

Bachelor of Science - Business Administration And Management

Colorado Technical University
09.2018 - 06.2020

Associate of Arts - Health Care Management

University of Phoenix
06.2016 - 12.2018

Administrative Assistant, Customer Service

ADT, LLC
05.2012 - 05.2019

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Amber WhitneyAdministrative Manager