Hi, I’m
Amber Wilberg
Preston,ID
Summary
Collaborative and results-driven professional with a proven track record of excelling in team environments. Demonstrates effective communication and collaboration with diverse groups to achieve shared goals. Leverages strong interpersonal skills to foster positive working relationships and drive team success. Committed to delivering exceptional results through strong teamwork, adaptability, and a proactive approach.
Overview
16
years of professional experience
Work History
Blackstone
Sales Administrative Assistant
07.2021 - Current
Job overview
- Sales Support, Marketing, and Reception Coordinator
- Supported the sales team by submitting and managing sales and sample orders using NetSuite
- Built and maintained digital product catalogs via Salsify, ensuring accurate and up-to-date product information
- Created marketing copy and bullet points for product listings to enhance sales efforts and engagement
- Acted as the primary liaison between the sales department and sales representatives, coordinating meetings and facilitating interdepartmental communication
- Planned and organized the annual sales representatives meeting, managing logistics such as hotel and flight bookings for reps across the U.S
- Developed meeting agendas, coordinated presentations from all departments, and ensured top products were displayed in the showroom
- Took on receptionist duties for 1.5 years to assist the front of house, serving as the first point of contact for the office
- Handled petty cash, processed mail deliveries, ordered office supplies, and managed employee access cards to ensure department access
- Ordered food for meetings and ensured all logistics for events and meetings ran smoothly
UK2 GROUP
Billing Representative
04.2019 - 07.2021
Job overview
- Supported UK-based clients with web hosting, email hosting, and dedicated servers via phone, email, and chat
- Delivered excellent customer service for a global web hosting company managing over 1 million domains
- Worked remotely with strong time management and discipline to meet deadlines and maintain productivity
Rent Dynamics
Contact Center Leasing Agent
09.2017 - 04.2019
Job overview
- Handled incoming calls from potential residents across the US, providing information on apartment pricing and availability
- Used sales techniques to encourage prospects to schedule and attend apartment tours
- Consistently ranked as a top agent and earned bonuses based on tour attendance
- Delivered exceptional customer service to increase resident interest and drive tours
Bison Green Financial
Account Manager/team Lead
01.2013 - 09.2017
Job overview
- Assisted new customers with the payday loan pre-approval process, explained terms and conditions, and provided account support to existing customers regarding balances, payments, and inquiries
- Led a team to ensure employees stayed on task and performed at their highest potential
- Managed outgoing calls to collect on past-due accounts, set up payment plans, and processed payments
- Delivered excellent customer service while handling both incoming and outgoing calls efficiently
SSI- QUALITY
Production Supervisor and Managerial Assistant/recruiter
08.2009 - 01.2013
Job overview
- Performed daily administrative tasks including filing, scanning, and printing
- Screened applicants, conducted interviews, and managed job postings on various websites
- Attended job fairs and engaged in face-to-face recruitment efforts to attract potential hires
- Monitored outgoing employee calls for quality, ensuring professionalism and adherence to scripts
- Provided feedback, assigned quality scores, and coached employees on improving performance
Education
Logan
Business Technology Program
07.2004
Skills
- MS Powerpoint
- MS Excel
- Sales Support
- Business Letter Writing
- 10-key Collections Experience
- NetSuite
- Internet Experience
- Filing
- MS Word
- Adobe Photoshop
- Keyboarding (60 wpm)
- Customer Service
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Sales Administrative Assistant
Blackstone
07.2021 - Current
Billing Representative
UK2 GROUP
04.2019 - 07.2021
Contact Center Leasing Agent
Rent Dynamics
09.2017 - 04.2019
Account Manager/team Lead
Bison Green Financial
01.2013 - 09.2017
Production Supervisor and Managerial Assistant/recruiter
SSI- QUALITY
08.2009 - 01.2013
Business Technology Program