Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMBER WILKERSON

Tieton

Summary

Dynamic Customer Service Representative and Medical Assistant with over 24 years of experience driving efficiency and enhancing communication in fast-paced environments. Proven expertise in problem-solving, client relationship management, and regulatory compliance, complemented by a strong commitment to continuous learning and professional growth. A track record of improving client satisfaction through effective communication and service delivery, alongside adept organizational skills that ensure seamless administrative support. Dedicated to contributing to team success and advancing organizational objectives with enthusiasm and a collaborative spirit.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Stay at Home Mom

Wilkerson Family Home
10.2018 - Current
  • Fostered a nurturing environment, promoting emotional well-being and resilience in children through daily activities and open communication.
  • Implemented structured routines that enhanced time management, leading to improved household efficiency and balanced family schedules.
  • Managed household budgeting and expenses, achieving noticeable savings while ensuring financial stability and resource allocation.

Insurance Producer

State Farm Rick Mendiola Agency
03.2018 - 10.2018
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.

Medical Assistant

Yakima Valley Memorial Hospital
08.2011 - 12.2017
  • Provided compassionate patient care, enhancing comfort and trust while promoting a positive healthcare experience.
  • Monitored vital signs and documented changes, ensuring prompt communication with healthcare providers for swift interventions.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Office Assistant

Irwin Research and Development/Ljutic LLC
01.2008 - 05.2009
  • Expedited document processing with accurate data entry and timely filing.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.

New Accounts Collector

Yakima Adjustment System
09.2006 - 12.2007
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
  • Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.

Account Executive

HouseValues.com
03.2005 - 06.2006
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

Education

Associate of Applied Science - Medical Assisting

Yakima Valley Community College
Yakima, WA
08-2011

Certificate - Phlebotomy

Yakima Valley Community College
Yakima, WA

GED -

Yakima Valley Community College
Yakima, WA

Skills

  • Accurate data entry
  • Effective problem resolution
  • Proficient in prioritizing tasks
  • Skilled in patient care
  • Logical reasoning skills
  • Strong written communication
  • Adaptable to change
  • Proficient in handling multiple priorities
  • Dependable and responsible
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Customer service

Certification

  • CMA - Certified Medical Assistant
  • PT - Phlebotomy Technician

Timeline

Stay at Home Mom

Wilkerson Family Home
10.2018 - Current

Insurance Producer

State Farm Rick Mendiola Agency
03.2018 - 10.2018

Medical Assistant

Yakima Valley Memorial Hospital
08.2011 - 12.2017

Office Assistant

Irwin Research and Development/Ljutic LLC
01.2008 - 05.2009

New Accounts Collector

Yakima Adjustment System
09.2006 - 12.2007

Account Executive

HouseValues.com
03.2005 - 06.2006

Associate of Applied Science - Medical Assisting

Yakima Valley Community College

Certificate - Phlebotomy

Yakima Valley Community College

GED -

Yakima Valley Community College

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