Amber Wilkins
Arlington ,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Senior Lead
ABM
04.2024 - Current
- Give direction, motivation, and guidance to a team of cleaners
- Provide leadership to team members
- Direct communication between team members, management, and dispatcher.
- Coordinate work assignments.
- Assist with training.
- Coordinate work assignments.
- Report performance issues to supervisors.
- Ensure aircraft's are properly cleaned and secure.
Corrections Program Specialist
Shelby County Division of Corrections
11.2017 - 04.2022
- Supervise Officers, Counselors, and inmates within the division.
- Schedule and assign Counselors and officers to designated areas and groups of inmates.
- Conduct team meetings prior to shifts.
- Daily report writing upon completion of shift.
- Serve as direct contact between inmates and staff to ensure quality of life within the dorms also regarding day to day functions.
- Perform daily inspections to ensure the building and dorms are cleaned according to the Division standard.
- Address any issues within the dorms including cleanliness, maintenance or even non complying individuals.
- Assign groups to perform daily tasks within the building.
- oversee and log cleaning supplies and dormitory supplies.
- Conduct quarterly training on PPE for staff and qualifying inmates.
- Address any urgent matters within the dorms and make necessary changes to living arrangements, staffing and daily programming.
- Conduct and monitor counseling Groups for inmates such as AA (Alcohol Anonymous) Drugs and Alcohol , Domestic Violence, and more.
- Conduct visual and physical security searches on individuals and assigned buildings .
Community Counselor
Lakeside Behavioral Health System
02.2015 - 11.2017
- Connected clients with community service and resource agencies.
- Fostered a supportive environment, utilizing group therapy sessions to encourage open communication and shared experiences.
- Implemented evidence-based counseling approaches, enhancing treatment effectiveness and outcomes.
- Enhanced client well-being by developing and implementing individualized counseling plans.
- Collaborated with other professionals, ensuring comprehensive care for clients with complex needs.
- Contributed towards positive organizational culture by actively participating in staff meetings, committees, trainings, and events.
- Coordinated outreach programs targeting underserved populations, increasing access to vital mental health services within the community.
- Strengthened family relationships through mediation sessions, fostering improved communication and understanding among members.
- Facilitated successful referrals between agencies while maintaining confidentiality agreements.
- Advocated for clients'' rights within various systems, working closely with legal representatives and social workers when necessary.
- Provided supervision to junior staff members, sharing knowledge and expertise to improve overall team performance.
Education
Bachelor of Arts - Counseling Psychology
University of Toledo
Toledo, OH12-2014
Skills
- Effective Communication
- Adaptability and Flexibility
- Active Listening
- Attention to Detail
- Staff Management
- Training and mentoring
- Employee Motivation
Timeline
Senior Lead
ABM
04.2024 - Current
Corrections Program Specialist
Shelby County Division of Corrections
11.2017 - 04.2022
Community Counselor
Lakeside Behavioral Health System
02.2015 - 11.2017
Bachelor of Arts - Counseling Psychology
University of Toledo