Amber Williams
Melrose,MA
Summary
Creative Senior Program Manager with exceptional background in learning and talent management. Proven success building and implementing talent management & leadership development strategies to meet organizational goals. Demonstrated leadership in employee training and engagement, succession planning and organizational development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Program Manager – Leadership Development & Executive Coaching
Coaching Right Now
07.2022 - Current
- Implemented over 50 leadership development, learning, & organizational consulting programs for Clients within budget and scope while maintaining 90% average customer satisfaction score
- Consulted with Clients to identify targeted leadership and talent development needs
- Designed program implementations that aligned to organizational goals
- Analyzed program evaluation feedback for all Clients using both qualitative and quantitative data sets
- Designed executive reports and presented to Clients resulting in improved Client retention
- Spearheaded creation of multi-teared employee training library that sped up adoption of new skills, created job efficiencies, and resulted in improved workloads and employee engagement
- Redesigned new hire onboarding process utilizing 30-60-90 approach coupled with peer mentoring, e-Learning, and coaching which improved new hire retention and job readiness over previous years
- Directly manage and lead three direct reports.
Graduate Student
William James College
01.2021 - 01.2022
- Course work included (but is not limited to): Designing Organizations, Groups, & Teams, Talent Management & Acquisition, Performance Management & Development Psychology, Business Strategy & Organizational Life Cycles, Qualitative & Quantitative Assessments, Consulting Skills, Leadership & Coaching.
Organizational Psychology • Consulting Intern
Bain & Company
01.2021 - 07.2021
- Designed and implemented organization wide assessment of virtual learning efforts during 2020-2021
- Analyzed data sets from six focus groups for effectiveness of training programs providing recommendations for changes and improvements
- Presented executive report to address findings and recommendations to key stakeholders.
Career Transition
Home
01.2019 - 12.2020
- Re-evaluated career goals, and researched various career paths forward and maintained family health, education, and well-being throughout Covid-19 pandemic.
Category Manager (Sr. Buyer/Product Developer)
Trader Joe’s-Corporate Office
01.2018 - 11.2018
- Developed and implemented annual product strategy for three categories including competitive pricing, product positioning, and product design
- Directly managed and supervised two Jr. Buyers.
Learning & Development Manager
Eataly, USA
06.2016 - 12.2017
- Designed and implemented first ever “Train the Trainer” program across Eataly US locations (Boston, Chicago, and New York) resulting in improved succession planning practice organization wide
- Implemented and facilitated new hire onboarding strategy for 600 new employees to open Eataly Boston.
Global Learning & Development Manager
Argo Tea
06.2006 - 12.2015
- Designed, implemented and facilitated all new hire, leadership development training programs organization-wide
- Lead organization wide change management process around new hire on-boarding, succession planning, and performance management strategies
- Implemented transition from instructor lead classroom style training to blended digital learning with hands-on training
- Acted as a coach and mentor to new leaders around career development across the organization through one-on-one coaching & team meetings.
Education
Master of Arts - Organizational Psychology, Talent Management
William James College
Bachelor of Arts - Theater Arts
Columbia College Chicago
Chicago, ILSkills
- Talent Management
- Leadership Development
- Employee Engagement
- Succession Planning
- Employee Training
- New Hire Onboarding
- E-Learning & Learning Management Systems
- Microsoft Office Suite
Certification
Social and Behavioral Research, CITI Program, 05/2021
Timeline
Lead Program Manager – Leadership Development & Executive Coaching
Coaching Right Now
07.2022 - Current
Graduate Student
William James College
01.2021 - 01.2022
Organizational Psychology • Consulting Intern
Bain & Company
01.2021 - 07.2021
Career Transition
Home
01.2019 - 12.2020
Category Manager (Sr. Buyer/Product Developer)
Trader Joe’s-Corporate Office
01.2018 - 11.2018
Learning & Development Manager
Eataly, USA
06.2016 - 12.2017
Global Learning & Development Manager
Argo Tea
06.2006 - 12.2015
Master of Arts - Organizational Psychology, Talent Management
William James College
Bachelor of Arts - Theater Arts
Columbia College Chicago