Amber Morris
Bel Air,MD
Summary
Accountable communicator and dependable team player with excellent client management and strong organizational skills. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
5
5
years of professional experience
Work History
Insurance Agent
State Farm
07.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Veterinary Technician/Receptionist
Fork Veterinary Hospital
02.2019 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
Intake Coordinator
Key Point Health Services
10.2022 - 06.2023
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Office Assistant
Key Point Health Services
08.2021 - 10.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Education
Associate of Arts - General Studies
CCBC
Essex, MD05.2023
Skills
- Proficient in the use of Word, Excel etc
- Professionalism and Ethics
- Client Relations
- Account Management
- Risk Mitigation
- Data Entry
- Organizing and Categorizing
- Communication
Timeline
Insurance Agent
State Farm
07.2023 - Current
Intake Coordinator
Key Point Health Services
10.2022 - 06.2023
Office Assistant
Key Point Health Services
08.2021 - 10.2022
Veterinary Technician/Receptionist
Fork Veterinary Hospital
02.2019 - Current
Associate of Arts - General Studies
CCBC