Amber Williams
Henderson,NV
Summary
- Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
- Proficient in using independent decision-making skills and sound judgment to positively impact company success.
- Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Skillfully works with all employees to enhance performance and improve day-to-day processes.
- Diplomatic in resolving internal and customer issues to maximize satisfaction.
- Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
- Thrives on structure and maintains a consistent work ethic.
Overview
8
8
years of professional experience
Work History
Operations Manager
Clique Hospitality
04.2024 - Current
Manager
Twin Peaks
08.2020 - 04.2024
- Onboarded new employees, including training, mentoring and new hire documentation
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
- Accomplished multiple tasks within established timeframes
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Maximized performance by monitoring daily activities and mentoring team members
- Worked flexible hours; night, weekend, and holiday shifts
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Reconciled cash and credit card transactions to maintain accurate records
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Set clear expectations and created positive working environment for employees
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Regional Training Coordinator/ NSO
Twin Peaks
01.2020 - 06.2020
- Led daily, weekly and monthly coaching, counseling and feedback sessions
- Directed training programs and development paths for managers and supervisors
- Trained new hires to perform cross-training exercises with experienced workers
- Recognized and tapped talented staff to fill key positions and maximize productivity
- Mentored new hires, resulting in stronger staff development and increased productivity
- Boosted brand awareness with target customer demographics with social, print and email campaigns
- Coordinated creation and deployment of videos, social media posts and other marketing collateral.
Bartender/Marketing Coordinator
Twin Peaks
08.2016 - 12.2019
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Checked ID cards and verified bar guests were of legal age
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Assist in local store marketing, provide recaps, manage social media outlets
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Education
Cosmetology -
Euphoria
Las Vegas, NV07.2013
Diploma -
Daytona State College
Daytona Beach, FL01.2008
Skills
- 4 years management experience
- Liquor, beer and wine knowledge
- Responsible alcohol service
- Strong communication skills
- Engaging personality
- Highly reliable
- Positive attitude
- Local Store Marketing
- New hire on-boarding
- Training & Development
- Written & Verbal Communication
- Vendor invoice processing
- Purchasing
- Leadership
- Inventory
- Adaptability
Timeline
Operations Manager
Clique Hospitality
04.2024 - Current
Manager
Twin Peaks
08.2020 - 04.2024
Regional Training Coordinator/ NSO
Twin Peaks
01.2020 - 06.2020
Bartender/Marketing Coordinator
Twin Peaks
08.2016 - 12.2019
Cosmetology -
Euphoria
Diploma -
Daytona State College
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