Amber Williams

• Kept organized records of all active permits, ensuring easy access when needed for monitoring progress or scheduling inspections.
• Assisted in reducing approval times for building permits with thorough review and organization of paperwork.
• Supported departmental goals by consistently meeting deadlines for reviewing and approving permit applications.
• Utilized specialized software systems for data entry, recordkeeping, and document management purposes related to building permits.
• Enhanced communication between the permitting office and construction teams by facilitating regular meetings and updates.
• Developed strong relationships with contractors, architects, and engineers to expedite permit processing times.
• Contributed to a reduction in project delays by effectively tracking all submitted applications and necessary documentation.
• Conducted research on property records, zoning regulations, and code requirements to provide accurate advice to applicants.
• Educated homeowners on required documents for different types of residential construction projects so they could successfully complete their applications.
• Processed a high volume of building permit applications while maintaining attention to detail.
• Maintained up-to-date knowledge of zoning laws, construction codes, and other relevant regulations.
• Provided clear guidance for applicants, simplifying the permit submission process and minimizing errors.
• Consistently maintained a professional and approachable demeanor when interacting with the public in order to foster positive working relationships between the permitting office and community members.
• Assisted applicants in resolving any issues or discrepancies found during the review process to help avoid potential delays in obtaining their permits.
• Managed incoming inquiries from both walk-in customers and phone calls efficiently while providing excellent customer service.
• Coordinated with inspection personnel to ensure timely inspections were conducted for permitted projects.
• Performed routine data entry or document management.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.

• Connected callers with appropriate professional, department, or business.
• Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
• Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
• Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
• Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
• Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
• Answered calls on Number ring and engaged customers with friendly, professional demeanor.
• Documented messages and forwarded to correct individual.
• Operated switchboard and routed incoming calls to appropriate departments.

This was an internship so I mainly entered tickets and data into the system.

I did however take payments for tickets and answer phone calls regarding court dates.

• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
• Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
• Successfully calmed anxious pets during the bathing process using proven soothing techniques.
• Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
• Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
• Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
• Provided exceptional care for senior or special needs dogs, accommodating their specific requirements during bathing sessions.
• Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
• Enhanced customer satisfaction by providing gentle and thorough dog bathing services.
• Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
• Observed animal behavior during bathing sessions, reporting any concerns or issues to management promptly.
• Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
• Maintained a clean and organized workspace for efficient grooming operations.
• Promoted additional grooming services such as nail trimming or ear cleaning when appropriate, increasing overall revenue for the business.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Promoted a positive work environment through effective communication and teamwork among staff members.
• Assisted other team members to achieve goals.