Amber Williamson
Crane Hill,AL
Summary
Quality-driven production leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style.
Overview
12
12
years of professional experience
Work History
Sales Secretary
Luxe Noble
Cullman, AL
05.2024 - 09.2024
- Answered incoming calls from customers, addressed their questions or concerns promptly and accurately.
- Developed relationships with clients through effective communication techniques.
- Performed data entry tasks using spreadsheets or databases to track customer orders and payments.
- Created a filing system for all customer-related documents such as contracts, invoices and quotes.
- Scheduled and confirmed appointments.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls.
- Answered calls to help over 150 customers daily.
Process Worker
Walmart DC 6006
Cullman , AL
10.2023 - 05.2024
- Performed quality control checks on products to ensure they met customer requirements.
- Operated various machines in the production process, including forklifts, conveyors, and pallet jacks.
- Maintained cleanliness of work areas by sweeping and mopping floors, emptying trash containers.
- Followed safety protocols when handling hazardous materials.
- Organized supplies used in the production process to ensure efficient workflow.
- Ensured accuracy of orders by verifying product counts against packing lists.
- Regularly inspected equipment for proper functioning and took corrective action as needed.
- Completed paperwork related to daily tasks such as job order forms, safety logs.
- Cleaned tools and equipment after use according to company guidelines.
Manufacturing Associate
Clayton Homes
Addison, AL
06.2022 - 07.2023
- Operate equipment such as forklifts, hand tools, power tools, and inspection gauges.
- Assemble parts into finished products using various mechanical processes including welding, brazing, soldering, gluing and riveting.
- Troubleshoot problems in the manufacturing process by identifying root causes and proposing solutions.
- Inspect raw materials prior to use in the assembly process to ensure they meet established standards.
- Collaborate with other team members to improve production processes while ensuring safety protocols are followed at all times.
- Identify defective components or finished goods items during the inspection process and make appropriate adjustments accordingly.
- Clean work areas regularly to maintain a safe working environment.
- Train new employees on proper operation of machines used in the manufacturing process.
- Communicated with co-workers to improve unit production.
- Maintained production facilities at high standard of cleanliness and organization to improve quality of products.
- Operated machines and performed production tasks to manufacture company products.
Team Leader
Lippert Components
Double Springs, AL
10.2012 - 06.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Identified opportunities for process optimization using Lean Six Sigma principles.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Implemented changes in response to changing business needs or customer demands.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality and conformance.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Completed daily quality assurance duties to provide feedback for improvements.
Education
High School Diploma -
Cold Spring High School
05-2006
Skills
- Document Preparation
- Appointment Scheduling
- Strong Organization
- Administrative Skills
- Sales Techniques
- Overtime Management
- Work Planning
- Quality Improvement
- Team Supervision
- Lean Manufacturing
- Leadership
- Evaluating Employee Work
- Giving Constructive Feedback
- Team motivation
- Leading Team Meetings
- Assembly line experience
- Hand tools proficiency
- Measurement tools
- Machine Operation
- Forklift Operation
- Production Processes Knowledge
- Good Communication
- Strong Work Ethic
- Teamwork and Coordination
- Production Line Work
Timeline
Sales Secretary
Luxe Noble
05.2024 - 09.2024
Process Worker
Walmart DC 6006
10.2023 - 05.2024
Manufacturing Associate
Clayton Homes
06.2022 - 07.2023
Team Leader
Lippert Components
10.2012 - 06.2022
High School Diploma -
Cold Spring High School