Amber Willis
Salem,OR
Summary
Dynamic Intake Manager with a proven 16 year track record at New Perspectives Center, enhancing client satisfaction and process efficiency by overhauling intake protocols. Used multiple spreadsheets to keep track of incoming and outgoing behavioral health requests as well as spreadsheets to track scheduling of new intakes. Have extensive knowledge in Valant EHR system and some experience with Athena EHR System as our agency has just recently switched to Athena EHR. Responsible for scheduling all incoming behavioral health intakes. This includes opening charts in EHR and verifying and making sure all insurance plans were eligible for services rendered. Have knowledge in behavioral health care policies and exceptional at fostering team collaboration, I significantly improved communication across departments and ensured strict compliance with HIPAA guidelines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Intake Manager
New Perspectives Center
09.2008 - Current
- Conducted regular internal audits to ensure adherence to established policies and procedures within the intake department.
- Analyzed data to identify trends and areas for improvement within the intake department, leading to increased effectiveness.
- Established productive relationships with external partners such as healthcare providers, insurance companies, and community organizations to facilitate smooth client transitions into our services.
- Served as a subject matter expert within the organization on matters related to intake management, providing guidance and support to colleagues as needed.
- Addressed any concerns or issues that arose during the intake process promptly, demonstrating commitment to client satisfaction and effective problem resolution skills.
- Enhanced client experience with timely follow-ups and comprehensive documentation of their needs and concerns.
- Coordinated seamless handoffs between teams involved in different stages of the service delivery process through clear communication and collaboration.
- Streamlined the intake process by implementing new protocols and procedures, resulting in increased efficiency and client satisfaction.
- Maintained strict compliance with regulatory guidelines, ensuring accurate documentation and reporting of information obtained during the intake process.
- Improved communication between departments by developing and implementing a centralized intake management system.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
High School Diploma -
Glendale High School
Glendale, Or06.1997
Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Self Motivation
- Team Collaboration
- Effective Communication
- Reliable
- Relationship Building
- Training and mentoring
- Records Maintenance
- HIPAA Guidelines
- Active Listening
Accomplishments
- Supervised team of 1 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leaveFlexible work hoursWork from home optionTimeline
Intake Manager
New Perspectives Center
09.2008 - Current
High School Diploma -
Glendale High School