Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Amber Wilshusen

Amber Wilshusen

Slidell,LA

Summary

Dynamic Clinical Nurse with over 10 years of exceptional customer service experience in the medical field as well as warehouse. Proficient in electronic charting and patient care, I excel in educating patients and families while implementing evidence-based practices. Recognized for my strong organizational skills and ability to quickly adapt, I consistently enhance outcomes through effective communication and bettering the work place. I am very organized, hands on and a quick learner. I like when our workplace can stay busy because I like a busy schedule. Look forward to adding to the team!

Overview

11
11
years of professional experience
1
1
Certification

Work History

Clinical Nurse

Greta Medical Center
08.2020 - 09.2022
  • Monitored patients, evaluated results, and recommended further courses of treatment to quickly improve patient outcomes.
  • Demonstrated knowledge of technical procedures and proper equipment use.
  • Stayed current with health system initiatives and incorporated evidence-based practice and research into care routine.
  • Handled patient transfers, following safety protocols to prevent injuries.
  • Maintained accurate and comprehensive patient records in line with regulatory standards.
  • Educated patients and families to increase understanding of condition and best ways to manage.
  • Administered medications and treatments to manage patient's condition.
  • Provided wound care to promote healing and prevent infection.
  • Handled patient discharge planning, arranging for follow-up care after leaving healthcare facility.
  • Responded to patient emergencies to provide prompt and correct intervention .
  • Monitored and maintained clinical supplies, materials and inventory.
  • Served as a clinical resource to staff, patients and families.

Certified Medical Assistant

East Jefferson General Hospital Health
08.2011 - 09.2022
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Taught patients about medications, procedures, and care plan instructions.
  • Prepared and administered medications to alleviate patient symptoms.

Bartender

Murphy Bar & Grill
09.2017 - 12.2019
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Upheld strict regulations for safe alcohol service and food safety.

Head Bartender

Mugshots Bar & Grill
01.2018 - 12.2018
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Closed out cash register and prepared cashier report at close of business.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Handled establishment social media accounts, increasing customer traffic and bolstering business.
  • Kept bar presentable and well-stocked to meet customer needs.

Server

Applebee's Grill + Bar
11.2016 - 06.2017
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server Trainer

Global Solutions
05.2016 - 10.2016
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Monitored new server performance and offered continuous support throughout training period.

Lead Sales Representative

Bed Bath & Beyond
04.2014 - 03.2015
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Stayed current on company offerings and industry trends.
  • Trained new employees on customer service, money handling and organizing strategies.

Office Assistant

Water Heater Depot
07.2012 - 01.2014
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Utilized office management software to record and track customer information.
  • Edited documents to keep company materials free of grammar errors.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Coordinated and scheduled meetings and appointments.

Education

Certified Clinical Medical Assistant - Nursing

Blue Cliff College
LA
09.2018

Skills

*10 years of great customer service

*Microsoft Office

*Electronic Charting

*Ordering and stocking supplies

*Online work

*Great organization skills and very hands on

*Very quick learner

*Diagnostic testing

*Vital signs/Injections/Venipuncture

*Medical techniques and procedures

*Patient care

Certification

*CPR certified

*First Aide certified

*Basic life saver certified

Timeline

Clinical Nurse

Greta Medical Center
08.2020 - 09.2022

Head Bartender

Mugshots Bar & Grill
01.2018 - 12.2018

Bartender

Murphy Bar & Grill
09.2017 - 12.2019

Server

Applebee's Grill + Bar
11.2016 - 06.2017

Server Trainer

Global Solutions
05.2016 - 10.2016

Lead Sales Representative

Bed Bath & Beyond
04.2014 - 03.2015

Office Assistant

Water Heater Depot
07.2012 - 01.2014

Certified Medical Assistant

East Jefferson General Hospital Health
08.2011 - 09.2022

Certified Clinical Medical Assistant - Nursing

Blue Cliff College

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