Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Amber Wilson

Retail Sales Manager
Minneapolis,MN
Amber Wilson

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Goal-oriented manager with distinguished experience in the service industry and retail industry with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
years of professional experience

Work History

Savers

Retail Sales Manager
07.2021 - Current

Job overview

  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Restaurants America

Corporate Restaurant Trainer
09.2010 - 09.2021

Job overview

  • Developed department training programs to provide employees knowledge and tools necessary to improve personal performance and development.
  • Identified gaps in staff skills and created or suggested learning experiences to close gaps.
  • Identified key areas that could use improvement and implemented new processes, which increased efficiency.
  • Monitored participant knowledge before and after training events to help determine additional follow-up activities required to close knowledge gaps or improve results.
  • Developed assessments to measure and assess effectiveness of training curriculum and learner performance.
  • Mentored staff members and delivered on-the-job coaching to build skills and prepare personnel for various work-related situations.
  • Worked with departmental management to create individual training plans for service staff.
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Developed job-specific competencies and performance standards.
  • Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.

Education

Osseo Senior High School
Osseo, MN

Diploma from General Studies
06.1997

University Overview

Skills

  • Recruiting and Hiring
  • Customer Loyalty
  • Cash Handling
  • Staff Oversight
  • Promotions and Specials
  • Sales Expertise
  • Client Base Retention
  • Staff Scheduling
  • Sales Coaching
  • Display Maintenance
  • Staff Development
  • Customer Engagement
  • Driven Work Ethic
  • Operational Efficiency
  • Product or Service] Knowledge
  • Operating Procedures and Policies
  • Management

Timeline

Retail Sales Manager
Savers
07.2021 - Current
Corporate Restaurant Trainer
Restaurants America
09.2010 - 09.2021
Osseo Senior High School
Diploma from General Studies
Amber WilsonRetail Sales Manager