Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amber Wilson

Golden,CO

Summary

Personable and committed team member offering proficient skills in food preparation and food service operations and management. I obtain resilience to handle challenges in the workplace and provide support to fellow staff and students. I am detail-oriented with sound judgment, good multitasking abilities and a self-motivated nature. I am proficient in food and workplace safety and sanitation. Comfortable working alone or with others to accomplish tasks at hand.

Overview

18
18
years of professional experience

Work History

Owner

Temple Hair and Broom
Golden, CO
02.2023 - Current
  • Owner/operator of hair salon and cleaning business
  • Responsible for all operations to maintain client and service retention
  • Handle all customer inquiries and scheduling as well as complete all invoicing and payment processing
  • Managed daily operations of business, including hiring and training staff
  • Perform all hair services
  • Perform all cleaning services for residential and airbnb properties
  • Offer excellent customer service in order to maintain client satisfaction
  • Inventory and ordering of supplies
  • Handle all calls and emails
  • provide cost estimates

Salon Owner

Salon Croi
Golden, CO
05.2020 - 12.2021
  • Managed all daily operations of business
  • Built client base and worked to increase and sustain client retention
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Greeted customers, answered phones and booked appointments.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Performed chemical treatments such as perms and relaxers.
  • Applied highlights, lowlights or other coloring techniques.
  • Maintained product inventory and retail sales

Server/Cook

Wondervu Cafe & Gifts
Golden, CO
08.2017 - 04.2020
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Recorded orders accurately into the Point of Sale system.
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
  • Assisted with stocking supplies such as napkins and silverware for dining areas.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Conducted daily side work duties such as polishing glassware and restocking condiments.
  • Monitored inventory levels of all products used in restaurants operations.
  • Communicated effectively with kitchen staff regarding order status updates.
  • Complied with safety procedures when handling food items or cleaning materials.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Monitored stock levels of food items and ordered more when necessary.

Hairstylist/Receptionist

Salon Priority One
Westminster, CO
01.2017 - 02.2020
  • Greeted customers, answered phones and booked appointments.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Created updos for special occasions like weddings or proms.
  • Applied highlights, lowlights or other coloring techniques.
  • Performed chemical treatments such as perms and relaxers.
  • Educated clients on proper home hair care maintenance techniques.
  • Recommended products to clients based on their individual needs.
  • Tracked inventory of supplies used for styling services.
  • Organized scheduling of appointments throughout the day.
  • Sanitized workstations and salon equipment to reduce risk of infection.

Lead Barista/Baker

Coal Creek Coffee
Golden, CO
01.2015 - 08.2017
  • Greeted customers, took orders, and answered questions about menu items.
  • Prepared hot and cold coffee drinks according to customer specifications.
  • Maintained cleanliness of work area, including counters and equipment.
  • Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
  • Checked temperatures of coffee brewing equipment regularly.
  • Operated cash register to process payments from customers.
  • Assisted in preparing food items such as sandwiches and pastries for customers.
  • Followed all safety regulations when handling hot beverages or machinery.
  • Completed opening and closing duties such as cleaning the store before leaving each day.
  • Organized inventory shelves and ensured that products were properly labeled with accurate prices.
  • Measured out ingredients accurately to ensure consistent product quality.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Assisted in the development of new recipes for a variety of bakery items including cakes, pies and muffins.
  • Placed orders for additional supplies when necessary based on production needs.

General Manager

New Moon Bakery & Cafe
Nederland, CO
09.2012 - 01.2015
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including daily sales precessing, staffing, scheduling, inventory control, customer service, and restaurant cleanliness.
  • Responsible for all office administration to include excel data entry, maintaining recipes and staff daily checklists.
  • Performed all staff performance reviews.
  • Answered all emails
  • Oversaw all production and was responsible for wholesale client retention.

Call Center Representative and Season Pass Sales

Eldora Mountain Resort
Nederland, CO
10.2008 - 05.2011
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Helped maintain guest pass history and worked to provide spreadsheets for pass information.
  • Handled credit card processing and cash handling.

Coffee Bar Manager

Blue Sky Cafe
Lakewood, CO
05.2006 - 03.2007
  • Directed daily operations of coffee bar, including staff scheduling and customer service.
  • Maintained inventory records to ensure that adequate supplies were available at all times.
  • Developed strategies to increase customer satisfaction and loyalty levels.
  • Resolved any customer complaints in a professional manner.
  • Implemented new menu items based on customer feedback and industry trends.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Education

Hairstylist Certificate - Cosmetology

Red Rocks Community College
Lakewood
05.2017

Associate of Science - Anthropology

Fort Lewis College
Durango, CO
06.2006

Skills

  • Strong Communication skills
  • Ability to learn job responsibilities and appropriately apply them in the workplace
  • Well-organized
  • Inventory control and proper food storage
  • Food assembly and safe food handling
  • Well-adaptive and a strong team member
  • Strong typing skills and efficient with computer/administration operations and duties
  • Ability to work independently and exercise time-management
  • Maintain professionalism in the workplace
  • Experience with working with kids Two semesters completed at the Mount Evans Outdoor Lab School 2001-2002 where I was responsible for overseeing the high school leadership responsibilities and curriculum development

References

References available upon request.

Timeline

Owner

Temple Hair and Broom
02.2023 - Current

Salon Owner

Salon Croi
05.2020 - 12.2021

Server/Cook

Wondervu Cafe & Gifts
08.2017 - 04.2020

Hairstylist/Receptionist

Salon Priority One
01.2017 - 02.2020

Lead Barista/Baker

Coal Creek Coffee
01.2015 - 08.2017

General Manager

New Moon Bakery & Cafe
09.2012 - 01.2015

Call Center Representative and Season Pass Sales

Eldora Mountain Resort
10.2008 - 05.2011

Coffee Bar Manager

Blue Sky Cafe
05.2006 - 03.2007

Hairstylist Certificate - Cosmetology

Red Rocks Community College

Associate of Science - Anthropology

Fort Lewis College

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Amber Wilson