Summary
Overview
Work History
Education
Skills
Certification
Organizations
Timeline
Generic

Amber Wilson

Southfield,MA

Summary

Accomplished Assistant Branch Manager at NBT Bank with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in banking and team development. Demonstrates success in coaching and mentoring, significantly improving team performance. Expert in audit preparation and financial product sales, as well as consistently exceeding branch goals. Highly detail-oriented and professional with expertise in customer service relations and sales management.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant Branch Manager

NBT Bank
09.2019 - Current
  • Supports the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trains and develops new team members in alignment with branch service standards and objectives.
  • Monitors daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversees successful completion of internal audits and demonstrating strong adherence to bank policies and regulations.
  • Enhances customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assists in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
  • Develops and manages employee schedules, balancing individual requests and requirements with business needs.
  • Conducts regular performance evaluations and coaching for staff members, providing constructive feedback for professional development and growth.
  • Submits consumer loan applications to underwriter for verification and recommendation.
  • Maintains friendly and professional customer interactions.
  • Handles sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Member of the territory's Culture Team
  • Member of the Peer Review Audit Team

Manager

Curves Fitness
07.2017 - 09.2019
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
  • Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
  • Collaborated with other local businesses to create joint promotions and partnerships that benefited both organizations.
  • Implemented effective social media strategies to facilitate new business and promote patronage in existing customers.

Kitchen Staff Member

Berkshire Hills Regional School District
08.2013 - 06.2014
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Followed food safety practices and sanitation guidelines.
  • Maintained composure and work quality while under stress.

Secretary

Invisible Fence Inc. by Boundaries For Pets
05.2009 - 03.2010
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Acted as first point of contact and set appointments for prospective clients.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
  • Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.

Sales Associate

Domaney's Liquors and Fine Wines
10.2004 - 05.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Education

Banking And Financial Support Services

Center For Financial Training
Norwich, CT

Hospitality

Berkshire Community College
Pittsfield, MA

High School Diploma -

Mount Everett Regional High School
Sheffield, MA

Skills

  • Banking
  • Team Development
  • Excellent work ethic
  • Team Player
  • Attention to Detail
  • Operational Efficiency
  • Audit preparation
  • Financial Product Sales

Certification

  • Notary Public
  • NMLS

Organizations

  • Current member of Kiwanis International
  • Active volunteer for the American Cancer Society and the Relay for Life
  • Youth Softball Coach volunteer

Timeline

Assistant Branch Manager

NBT Bank
09.2019 - Current

Manager

Curves Fitness
07.2017 - 09.2019

Kitchen Staff Member

Berkshire Hills Regional School District
08.2013 - 06.2014

Secretary

Invisible Fence Inc. by Boundaries For Pets
05.2009 - 03.2010

Sales Associate

Domaney's Liquors and Fine Wines
10.2004 - 05.2009

Banking And Financial Support Services

Center For Financial Training

Hospitality

Berkshire Community College

High School Diploma -

Mount Everett Regional High School

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