Amber Wilson
Brandon,FL
Summary
Outgoing and engaging Ambassador with many years of experience increasing sales in settings. Building customer relationships and recommending products to drive revenue. Excellent communication and interpersonal skills with customers, management, and peers.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Teammate Ambassador
Mission BBQ
Riverview, FL
10.2023 - Current
- Maintained professionality and efficiency while working closely with leadership.
- Facilitated new hire orientations, processed transfers and managed employee separations.
- Organized team building activities designed to foster positive working relationships among staff members.
- Cultivated relationships with employees to ensure their well-being and engagement levels are maintained at a high level.
- Resolved conflicts between staff members through mediation or other methods of dispute resolution.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service Representative
AT&T
Tampa, Florida
07.2022 - 10.2023
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Identified opportunities for upselling additional products or services based on customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Catering Services Assistant
Mission BBQ
Brandon , FL
06.2020 - 07.2022
- Monitored temperatures of prepared food and cold-storage areas.
- Assisted in menu planning and ingredient sourcing for various events.
- Prepared food items according to recipes and instructions from the head chef or manager.
- Communicated effectively with other staff members regarding tasks that needed completion.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Arranged decorations in accordance with client's specifications for each event.
Expo
Mission BBQ
Brandon , FL
07.2017 - 06.2020
- Coordinated the flow of dishes from the kitchen to the service counter, ensuring timely delivery.
- Assisted with setting up the expo line before service to ensure a smooth operation.
- Adhered to safety protocols while interacting with guests at all times.
- Assisted in training new expo staff on procedures, menu items, and service standards.
- Maintained updated knowledge through continuing education and advanced training.
Skills
- Customer engagement
- International relations
- Brand awareness
- Effective time management
- Documentation and reporting
- Quick problem solving
- Sales experience
- Staff management
- Scheduling
Timeline
Teammate Ambassador
Mission BBQ
10.2023 - Current
Customer Service Representative
AT&T
07.2022 - 10.2023
Catering Services Assistant
Mission BBQ
06.2020 - 07.2022
Expo
Mission BBQ
07.2017 - 06.2020