Amber Wilson
Deer Lodge,MT
Summary
Highly trained professional with 15 years of experience providing exceptional customer service. Creative and energetic individual adept at learning new procedures quickly. Skilled at resolving complex customer issues and mitigating complaints. Recognized for consistently exceeding sales expectations and providing outstanding business and customer focus. emergency management protocols.
Overview
23
23
years of professional experience
Work History
Correctional Officer
Montana State Prison
09.2023 - Current
- Booked new inmates into facility and processed inmates for release.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Escorted inmates to and from cells, court, and medical appointments.
- Conducted routine and emergency head counts.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Observed and supervised inmates throughout visits, meal time, recreation, and phone calls.
- Observed behavior of residents individually and in groups.
Customer Service Assistant Volunteer
Los Angeles County Office of Education
08.2019 - Current
Biorepository Assistant
Q2 Solutions
06.2021 - 11.2021
- Received, labeled, and analyzed samples (blood, stools, plasma, DNA, toxic tissue)
- Gather data and information from specimens
- File specimens by sponsor and study
- Intake, secure and file COVID positive samples
- Set up operated and maintained lab equipment
- Implemented and maintained strict cleaning procedures to avoid cross contamination
- Stored and secured toxic specimens in Liquid Nitrogen tanks
Staging and Distribution
Houchin Community Blood Bank
06.2020 - 12.2020
- Received and transported whole human blood, including red cell, platelets, and plasma across 3 counties
- Followed FDA regulations with packing and transporting whole human blood products
- Staged upcoming blood drives for L.A. and Kern County mobile units
- Ordered and Managed warehouse inventory
- Distributed blood products to hospitals in need in L.A, Kern, and Orange county
- Followed hospital regulations upon entering their lab
Swing Manager
Laddorn Management Corporation
03.2013 - 04.2018
- Performed facility checks to verify cleanliness and client safety.
- Tracked labor, sales, and inventory and managed operations to maximize returns
- Investigated and resolved losses, behavioral issues, customer complaints, and other significant issues
- Performed facility checks to verify cleanliness and client safety
Shift Manager
Benton Enterprises
07.2011 - 12.2012
- Resolved customer complaints and engaged with customers to ensure satisfaction with products offered
- Analyzed productivity reports to evaluate performance and mentored underperforming employees
- Developed and maintained effective working relationships with staff, management, and customers
- Communicated policy updates to the department, answered questions and enforced compliance
Executive Assistant
GFM McDonald's
06.2002 - 02.2011
- Maintained payroll accuracy by using spreadsheets to tracking scheduled shift time and overtime hours
- Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and fresh
- Ensured proper allocation of staff and supplies necessary to serve over 90,000 customers weekly
- Performed candidate selection by completing the Interview, hiring, and training process for all employees
- Reviewed the incoming orders and assigned work to department managers to maintain a demanding schedule.
- Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks.
- Held Area Managers accountable for meeting performance goals.
- Managed employee performance through disciplining, coaching, and counseling.
- Interviewed, hired, and trained all employees and scheduled work hours.
- Managed parts inventory and protected company assets by improvement inventory management.
- Worked with cashiers to resolve money issues such as shortages, overages, and counterfeit bills.
- Managed store operations and delivered excellent customer service to build customer loyalty and retention.
- Assigned tasks to department members and assisted associates in meeting customer needs.
- Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh.
- Supervised food service workers to keep kitchen moving and provide every customer with a hot, fresh meal.
- Developed food storage and rotation metrics and maintained team member compliance.
- Operated and maintained all food preparation machines and equipment.
- Coordinated the staff and supplies necessary to serve over 90,000 customers per week.
Education
Newberry School of Beauty -
Newberry School of Beauty
02.2022
High School Equivalency - undefined
LA County Office of Education
Santa Clarita, CA04.2020
Pathways College - Gold Customer Service
Pathways College
01.2020
Effective Management Practices - undefined
GFM McDonalds
01.2010
Advanced Shift Management - undefined
GFM McDonalds
01.2009
Basic Shift Management - undefined
GFM McDonalds
01.2008
Skills
- Proficient in organizing tasks
- Reliable team member
- Reliable
- Personnel oversight
- Clear and concise communication abilities
- Experienced with multi-line telephone operations
- Organized appointment management
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft Outlook
- Proficient in Adobe Acrobat Reader
- Proficient in Google Meet
- Proficient in Zoom video conferencing
- Experienced in remote team collaboration
Highlights And Accomplishments
- Strong Organizational skills
- Dependable, Reliable
- Staff Management
- Outstanding Oral/Written Communication
- Multi-Line Telephone
- Scheduling
- Microsoft Office: Word, Excel, Outlook
- Adobe Acrobat Reader
- Video Conferencing: Google Meet, Zoom, TEAM
- Computer proficient
Timeline
Correctional Officer
Montana State Prison
09.2023 - Current
Biorepository Assistant
Q2 Solutions
06.2021 - 11.2021
Staging and Distribution
Houchin Community Blood Bank
06.2020 - 12.2020
Customer Service Assistant Volunteer
Los Angeles County Office of Education
08.2019 - Current
Swing Manager
Laddorn Management Corporation
03.2013 - 04.2018
Shift Manager
Benton Enterprises
07.2011 - 12.2012
Executive Assistant
GFM McDonald's
06.2002 - 02.2011
High School Equivalency - undefined
LA County Office of Education
Pathways College - Gold Customer Service
Pathways College
Effective Management Practices - undefined
GFM McDonalds
Advanced Shift Management - undefined
GFM McDonalds
Basic Shift Management - undefined
GFM McDonalds
Newberry School of Beauty -
Newberry School of Beauty