Summary
Overview
Work History
Skills
Timeline
Generic

Amber Wilson

Hernando,MS

Summary

Customer Service Specialist with proven ability to prioritize and multi-task in high-pressure environments. Expertise in resolving escalated customer issues and fostering team collaboration to achieve business objectives. Strong communication and problem-solving skills enhance customer satisfaction and operational efficiency. Recognized for building rapport with clients and maintaining a positive, productive atmosphere.

Overview

20
20
years of professional experience

Work History

Server/Wait Staff Member

Waffle House
Southaven, MS
04.2024 - Current
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Assisted in training new servers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.

Customer Service Representative/Project Assistant - Remote

Insight Global
Hernando, MS
03.2021 - 03.2024
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Server/Wait Staff Member

Waffle House
Southaven, MS
08.2019 - 12.2020
  • Maintained records of transactions made during shift as required by law or company policy.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Provided excellent customer service to ensure satisfaction.
  • Stayed informed about daily specials, new menu items, promotions.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Assisted in training new servers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Leasing Consultant

Multi-South Management LLC
Memphis, TN
03.2016 - 06.2019
  • Resolved tenant complaints efficiently while fostering positive resident relationships.
  • Assisted in preparing monthly reports on occupancy rates, delinquency percentages, and market surveys.
  • Responded promptly to tenant maintenance requests, ensuring timely service delivery.
  • Prepared lease agreements and collected security deposits along with rent payments.
  • Processed move-outs, conducting final walkthroughs, inspecting unit conditions, and preparing accounting documentation.
  • Coordinated activities among management staff, vendors, contractors, and government agencies as required.
  • Maintained accurate records for prospective renters, applications, and leases.
  • Updated resident data daily in property management software system.

Server/Wait Staff Member

Waffle House
Southaven, MS
02.2014 - 01.2016
  • Ensured cleanliness and proper set-up of dining room at all times.
  • Accurately recorded orders using cash register and point-of-sale system.
  • Maintained transaction records per legal and company requirements.
  • Communicated customer allergies and special requests to kitchen staff.
  • Provided courteous, efficient service to each guest.
  • Responded to guest inquiries and complaints professionally.
  • Developed rapport with guests to encourage repeat business.
  • Greeted customers, answered questions, and recommended specials.

Leasing Consultant/Temp Worke

The Crossing at Fox Meadiws (Northland Investments
Memphis, TN
01.2013 - 01.2014
  • Developed marketing strategies aimed at increasing leasing activity within the community.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Provided excellent customer service to all tenants throughout their tenancy period.

Consumer Service Representative

Capital Mortgage Solutions
Hernando, MS
01.2006 - 08.2010
  • Addressed customer disputes through effective resolution strategies and timely alternatives.
  • Assisted customers with inquiries, requests and complaints in a professional manner.
  • Ensured compliance with established policies, procedures and regulations regarding consumer protection laws.
  • Developed strong relationships with existing customers by responding quickly to their inquiries.
  • Contacted customers about potential service upgrades, new services and account changes.

Skills

  • Point-of-sale operation
  • Order accuracy
  • Cash handling
  • Menu knowledge
  • Food safety compliance
  • Customer relationship management
  • Typing speed 40 wpm
  • Active listening
  • Professional demeanor
  • De-escalation techniques
  • Time management
  • Relationship building
  • Follow-up communication
  • Research skills
  • Computer proficiency
  • CRM software expertise
  • Documentation skills
  • Problem-solving
  • Multi-task management
  • Microsoft Office proficiency

Timeline

Server/Wait Staff Member

Waffle House
04.2024 - Current

Customer Service Representative/Project Assistant - Remote

Insight Global
03.2021 - 03.2024

Server/Wait Staff Member

Waffle House
08.2019 - 12.2020

Leasing Consultant

Multi-South Management LLC
03.2016 - 06.2019

Server/Wait Staff Member

Waffle House
02.2014 - 01.2016

Leasing Consultant/Temp Worke

The Crossing at Fox Meadiws (Northland Investments
01.2013 - 01.2014

Consumer Service Representative

Capital Mortgage Solutions
01.2006 - 08.2010

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Amber Wilson