AMBER WILSON
ADMINISTRATOR
Alamogordo,NM
Summary
Dynamic Office Manager at KidsKare PC with a proven track record in optimizing operations and enhancing team productivity. Skilled in inventory control and customer service, I successfully implemented policies that improved compliance and streamlined workflows. Adept at training staff and fostering collaboration, I drive initiatives that elevate organizational effectiveness.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
24
24
years of professional experience
Work History
Office Manager
KidsKare PC
02.2020 - Current
- Coordinated daily office operations to ensure seamless workflow and high productivity.
- Managed scheduling and appointments for staff, enhancing time management efficiency.
- Implemented inventory control systems, optimizing resource allocation and reducing waste.
- Developed office policies and procedures, improving compliance and operational consistency.
- Trained and mentored new administrative staff, fostering a collaborative team environment.
- Oversaw budget management processes, ensuring financial accuracy and accountability.
- Streamlined communication channels between departments, enhancing information flow and responsiveness.
- Led initiatives for process improvements, increasing overall operational effectiveness within the office.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Application Investigator
PreCheck
10.2019 - 02.2020
- Led investigations into background checks, ensuring compliance with regulatory standards.
- Analyzed case data to identify trends and inform decision-making strategies.
- Conducted thorough risk assessments, mitigating potential compliance issues proactively.
- Documented findings and prepared detailed reports.
- Developed and implemented streamlined processes for data collection and analysis.
- Mentored junior investigators in effective interviewing techniques and report writing
- Collaborated with cross-functional teams to enhance investigative methodologies.
Assistant Director
Mt. Shadows Home Care
01.2017 - 09.2019
- Developed and implemented operational policies to enhance service delivery and client satisfaction.
- Led staff training programs, improving team performance and knowledge of care protocols.
- Streamlined communication processes between caregivers and management, increasing response times for client needs.
- Coordinated care plans with healthcare professionals, ensuring compliance with regulatory standards and best practices.
- Oversaw scheduling operations, optimizing workforce allocations to meet fluctuating client demands efficiently.
- Mentored junior staff in patient care techniques, fostering a culture of continuous learning and development.
Secretary
Children Youth & Families, CYFD
03.2013 - 03.2015
- Coordinated schedules and appointments for staff, ensuring efficient use of resources.
- Managed correspondence, maintaining confidentiality while handling sensitive information.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Assisted in preparing reports and presentations for program evaluations and meetings.
- Facilitated communication between departments to streamline operations and improve workflows.
- Trained new administrative staff on office procedures and organizational policies.
- Implemented process improvements that increased departmental productivity and accuracy.
- Oversaw daily office operations, ensuring compliance with organizational standards and regulations.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Patient Registration Representative
GCRMC
12.2010 - 03.2013
- Managed patient check-in and registration processes to enhance operational efficiency.
- Verified insurance information and eligibility to ensure accurate billing procedures.
- Collaborated with medical staff to streamline patient flow and reduce wait times.
- Maintained electronic health records with attention to detail and accuracy standards.
- Implemented process improvements that enhanced data entry accuracy and reduced errors.
- Oversaw daily operations of patient registration desk, ensuring compliance with healthcare regulations.
- Developed training materials to support ongoing education for team members in best practices.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
Program Manager
WNG
08.2001 - 11.2010
- Led cross-functional teams to deliver strategic initiatives aligned with organizational goals.
- Developed and implemented project plans, ensuring adherence to timelines and budgets.
- Facilitated stakeholder meetings to gather requirements and drive project alignment.
- Mentored junior team members, fostering a culture of continuous improvement and collaboration.
- Analyzed project performance metrics to identify areas for enhancement and optimize processes.
- Managed resource allocation effectively, balancing competing priorities across multiple projects.
- Collaborated with executive leadership to define program objectives and key performance indicators.
- Spearheaded risk management strategies, proactively addressing potential issues before they escalated.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Education
GED -
NMSU-A
Alamogordo, NM07-2004
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Scheduling and calendar management
- Clerical support
- Account reconciliation
- Payroll and budgeting
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Human resources
- Conflict management
- Staff hiring
- Supply management
- Administrative oversight
- Employee training
- Training and coaching
- Documentation and control
- Policy implementation
- Workflow optimization
- Financial reporting
- Financial tracking
- Expense reporting
- Team supervision
- Staff training
- Financial accounting
- Report preparation
- Event coordination
- Business administration
- Meeting planning
- Facility management
- Database administration
- Travel coordination
- Team bonding
- Workflow planning
- Documentation expertise
- Policy and procedure modification
- Compliance monitoring
- Project management
- Policy development
- Information protection
- Workforce management
- Strategic planning
- Contract administration
Timeline
Office Manager
KidsKare PC
02.2020 - Current
Application Investigator
PreCheck
10.2019 - 02.2020
Assistant Director
Mt. Shadows Home Care
01.2017 - 09.2019
Secretary
Children Youth & Families, CYFD
03.2013 - 03.2015
Patient Registration Representative
GCRMC
12.2010 - 03.2013
Program Manager
WNG
08.2001 - 11.2010
GED -
NMSU-A