Amber Wilson
San Antonio,TX
Summary
Housekeeping professional prepared to oversee and improve cleaning operations in hospitality setting. Proven ability to enhance guest satisfaction and streamline housekeeping procedures. Known for strong team collaboration and adapting to evolving needs, with focus on cleanliness standards and effective communication.
Overview
14
14
years of professional experience
Work History
Housekeeping Supervisor
Hampton Inn By Hilton
San Antonio, TX
08.2025 - Current
- Inspected guest rooms and public areas to uphold cleanliness standards and enhance guest satisfaction
- Coordinated with front desk staff to prioritize room assignments, accommodating guest preferences and special requests
- Conducted regular inspections of guest rooms and public areas to ensure adherence to cleanliness standards
- Collaborated with front desk staff to prioritize room assignments based on guest preferences and special requests
- Addressed guest complaints regarding housekeeping services, ensuring prompt and effective resolution to enhance guest experience
- Supervised daily housekeeping operations, ensuring compliance with hotel cleanliness standards.
Housekeeping Supervisor
Home 2 By Hilton
San Antonio, TX
06.2024 - 08.2025
- Supervised daily housekeeping operations, ensuring cleanliness and adherence to brand standards.
- Trained and mentored staff in best practices for efficient room cleaning and guest service.
- Conducted inspections to maintain quality control and address any deficiencies promptly.
- Resolved guest complaints related to housekeeping services, ensuring high levels of satisfaction.
- Communicated repair needs to maintenance staff.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Housekeeping Supervisor
Courtyard by Marriott
San Antonio, TX
11.2019 - 06.2024
- Coordinated with other departments to fulfill guest requests promptly and enhance overall guest experience
- Resolved customer complaints promptly and effectively, maintaining a high level of guest satisfaction
- Conducted regular performance evaluations for team members, providing constructive feedback and identifying areas for improvement
- Evaluated team member performance regularly, delivering constructive feedback to foster professional growth
- Recorded room status, maintenance issues, lost items, and special requests accurately to support operational efficiency
- Assisted in deep cleaning projects during low occupancy periods to maintain the overall cleanliness of the hotel
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
EVS Tech
HHS Environmental Services
Houston, TX
11.2017 - 06.2019
- Conducted thorough cleaning and sanitation of patient rooms, ensuring compliance with health standards.
- Contributed to infection control efforts by adhering to strict sanitation protocols during cleaning tasks.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Front Desk Agent
The Hilton
San Antonio, TX
07.2015 - 10.2017
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Resolved guest inquiries and complaints promptly, ensuring positive experiences during stays.
- Monitored daily arrivals and departures to optimize room availability and maximize occupancy rates.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for incoming guests.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Housekeeper/Laundry Attendant
The Holiday Inn Express
04.2012 - 05.2015
- Assisted in laundry operations, ensuring timely and efficient processing of linens.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Education
High school diploma -
Shekinah Radiance Academy
San Antonio, TX05-2005
Skills
- Housekeeping operations
- Routine inspections
- Sanitation
- Schedule management
- Industrial cleaning
- Inventory
- Ordering supplies
- Data entry
- Efficient documentation
- Supervising experience
- Organizational skills
- Training development
- Communication skills
- Customer service
- Customer inquiry handling
- Guest services
- Attention to detail
- Detail-oriented
- Organizational skills
- Leadership
- Hospitality industry experience
- Phone etiquette
- Sanitation
Additional information
- SKILLS
- Great organization skills
- Excellent communication skills
- Good customer service
- Consistently punctual
- Fast learner
- Detail oriented
- Experience with Fosse
Timeline
Housekeeping Supervisor
Hampton Inn By Hilton
08.2025 - Current
Housekeeping Supervisor
Home 2 By Hilton
06.2024 - 08.2025
Housekeeping Supervisor
Courtyard by Marriott
11.2019 - 06.2024
EVS Tech
HHS Environmental Services
11.2017 - 06.2019
Front Desk Agent
The Hilton
07.2015 - 10.2017
Housekeeper/Laundry Attendant
The Holiday Inn Express
04.2012 - 05.2015
High school diploma -
Shekinah Radiance Academy