Amber Wilson

• Manage and team of 4-7 Behavior Support Specialists with caseloads that total 108 clients.
• Meet coverage goals by setting effective schedules and delegating work to team of Case Managers.
• Implement program-level departmental policies and procedures to support Maitri's Mental Health supports program and guidelines
• Directed day-to-day operations of program and supervised support staff to delegate caseloads and evaluate performance.
• Identified program obstacles and communicated possible impacts to team.
• Established milestones and objectives based on input from functional areas and stakeholders.
• Onboard and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
• Exceeded goals through effective task prioritization and great work ethic.
• Develop intervention support plans for individuals with mental health challenges, to build behavioral skill capacity and preserve client access to housing.
• Coordinate individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and contractual demands.
• Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
• Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
• Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Continued to provide support for employees with DEI related questions, concerns and workplace disruptions.
• Continued to seek trainings for employees surrounding DEI basics, language, cultural competency, implicit bias, micro-assaults, social justice development, toxic stress and more.
• Delivered feedback to decision-makers regarding employee performance and DEI training needs.
• Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement

• Utilize variety of methods, skills and tools to provide direct behavior support to students on caseload.
• Develop intervention support plans for clients to build behavioral skill capacity and retain client housing.
• Gather and organize materials to support operations.
• Develop partnerships with state employees, family members, primary care physicians, therapists, guardians and organizations to build awareness, increase support and share resources.
• Display sensitivity to cultural and linguistic needs of clients and families served.
• Communicate regularly with guardians of residents, answering questions and addressing concerns.
• Utilize variety of methods, skills and tools to provide direct behavior support to individuals on caseload.
• Receive and respond to BIPOC employee requests via letters, emails, telephone calls and in-person interactions.
• Coach employees through day-to-day work and complex issues.
• Resolve employment-related disputes through proactive communication.
• Create brave space for community for both BIPOC and LGBTQIA2S+ employees in the form of bi-weekly affinity groups.
• Develop revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
• Use critical thinking to break down problems, evaluate solutions and make decisions.
• Check on instructor lessons and communication in order to assess quality of education and assistance offered to employees.

• Offer infant and child development information, education, and parenting support in homes of young parents. Conduct initial needs assessment and multiple subsequent assessments for families and provide appropriate resources and referrals to community agencies.
• Frequent written documentation of participant contact and activities and utilization of multiple assessments.
• Identify service gaps and located needed resources for individuals, including housing, work placement and other support.
• Educate potential participants on available services and processes to engage in program.
• Work with participants to improve life choices and maximize benefits of programs.
• Collaborate on program operations with team, including offering feedback from participants and improvement recommendations.
• Conduct home visits to asses family needs, provide life skills development, child development information, education, and parenting support.
• Help to educate parents and assisted with educational planning and decision making for children.
• Make recommendations and referrals to aid clients in locating proper therapeutic services.
• Prepare weekly and bi-weekly visits with focus on educational needs and activities.
• Collaborate with DHS and other local agencies to provide services to young families.
• Provide ongoing case monitoring and evaluation to formulate and update family goals and support plans.
• Coordinate referrals and direct support for prenatal participants.
• Engage families and participants in skill-building activities to enhance family dynamics and families quality of life.
• BIPOC participation and advocacy for employees of color.

Community based work with people from all different parts of the country, all different races, ethnicity, sexuality, genders etc in educating, serving and caring for advancement of individuals as well the LGBTQIA2S+ community as a whole.

Service Volunteer duties:

• Fundraising
• Collaboration with team in organizing a holiday event for at-risk and houseless/homeless youth
• Balanced and managed cash intake for Pride Festival
• Assistance with packaging and distribution of food to individuals with food insecurity ( every Friday for two months)
• Community outreach and awareness
• Volunteer outreach

Executive Board of Directors Member duties:

• Assist in writing organization policies and procedures (i.e. Ethical Sponsorship Policy)
• Plan organization outreach Approve annual budgets
• Plan and approve events for community outreach
• Approve financial contribution for community investment

• Provide Immediate therapeutic interventions for adult patients diagnosed with psychiatric disorders; mood disorders, anxiety disorders, personality disorders, and substance abuse in times of crisis.
• Asses participant's safety and communicate status to licensed health professionals as needed in emergency situations
• Assist clients in working through their recovery plans
• Encourage clients in attending groups focusing on problem solving skills, nutrition, Adl's stress management, teamwork and over coming substance abuse.
• Perform multiple daily check-ins to ensure safety and encourage socialization and reduce isolation
• Support participants in achieving their treatment goals using encouragement, problem solving, and referring to their behavior modification plans
• De-escalate behavioral outbursts or events in which clients are exhibiting unsafe behaviors toward themselves or others
• Documented participant progress in confidential files.

Continued to further my education while being a foster parent to two young girls ages three months and twenty-two months which led to adoption after two years. From there, I continued to raise a family and go to school full time. Worked closely with more than one case worker as well as other child welfare staff, teachers, therapists, early interventionists, pediatricians and bio family.

• Scheduled, attended and transported children to:
• DHS family meetings
• Court hearings
• Home visits
• Appointments with specialists
• Therapy sessions
• IEP meetings

• Provide in-home patient care for developmentally and intellectually disabled and geriatric patients.
• Bathe, groom, dress and assist patients with daily living activities Prepare and serve meals according to dietary instruction and assist with feeding
• Assist client with movement using cane, walker and wheelchair
• Monitor medication as specified on plan of care Train higher functioning clients on simple care activities such as housekeeping and grooming
• Administer medication as directed by physician
• Accompany client during scheduled visits to doctors and other health care professionals
• De-escalate behavioral outbursts or events in which client was exhibiting unsafe behaviors toward themselves or others
• Document client behaviors and assist with treatment and behavior modifiers
• Maintain a clean, safe and well-organized patient environment