Amber Wimer
London,OH
Summary
Compassionate, Reliable, and Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Local Cantina
03.2019 - 02.2024
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Allocated resources to planned programs according to business objectives.
- Prepared documents for internal and external audits.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.
- Provided leadership for continual management and employee training initiatives.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Optimized supply chain operations, establishing strategic partnerships with key suppliers for cost savings and improved lead times.
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Much much more.
Assistant District Manager
Swenson's Drive In Restaurants
01.2016 - 02.2019
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Oversaw employee recruitment, hiring, and onboarding processes for all stores in the district.
- Focused on staff development through targeted coaching sessions, resulting in improved individual performance metrics.
- Organized quarterly performance reviews for each store manager within the district.
- Assisted in annual budget planning for the district, contributing to financial stability and growth.
- Maintained accurate inventory levels across all stores by regularly analyzing data trends and adjusting orders accordingly.
- Provided exceptional customer service through active listening, problem-solving, and timely followup.
- Developed strong relationships with store managers, leading to increased collaboration and goal achievement.
- Demonstrated adaptability during periods of change or challenge while maintaining focus on achieving goals.
- Ensured compliance with safety regulations and guidelines across all stores under my supervision.
- Boosted team performance by implementing effective coaching and training methods.
- Managed multiple stores within the district, ensuring consistent adherence to company policies and procedures.
- Enhanced district sales growth by strategizing and executing innovative marketing plans.
- Influenced positive change throughout the organization by consistently displaying profound leadership abilities and commitment.
Rover Manager
Miller's Ale House
01.2014 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Associate of Science - Culinary Arts
Bradford Culinary Insistute
Columbus, OH07.2012
Skills
- Budgeting ( 10 years)
- Culinary Experience (10 years)
- Labor Cost Analysis (10 years)
- Profit & Loss (10 years)
- Catering (8 years)
- Kitchen Management Experience (10 years)
- Management (10 years)
- Store Management Experience (10 years)
- Excel, office (8 years)
- Food Preparation (10 years)
- Recruiting (8 years)
- Pricing (8 years)
- Restaurant Management ( 10 years)
- Human Resources (8 years)
- Forecasting (10 years)
- Leadership (15 years)
- Inventory Control (10 years)
- Food Safety (10 years)
- Microsoft Word
- Process Improvement
- Restaurant Experience
- Customer service
- Analysis skills
- Human resources
- Office management
- Payroll
- Budgeting
- Profit & loss
- Marketing
- Driving
- Pricing
- Recruiting
- POS
- Restaurant experience
- Training & development
- Strategic Planning
- Productivity Improvement
- KPI reporting
- Operations Management
Certification
- ServSafe Manager, 09/01/20, 09/01/25
- Servsafe level 2, 04/01/22, 04/01/25
- ServSafe Examination Proctor, 04/01/22, 04/01/25
Assessments
- General manager (hospitality), Proficient, 11/01/22, Solving group scheduling problems and reading and interpreting P&L statements
- Data entry: Attention to detail, Proficient, 08/01/23, Maintaining data integrity by detecting errors
- Bartending, Proficient, 11/01/22, Understanding, pouring, and mixing drink orders
- Food safety, Proficient, 11/01/22, Knowledge of proper food and equipment handling safety measures
- Attention to detail, Proficient, 07/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Spreadsheets with Microsoft Excel, Proficient, 10/01/23, Knowledge of various Microsoft Excel features, functions, and formulas
- Supervisory skills: Motivating & assessing employees, Proficient, 11/01/22, Motivating others to achieve objectives and identifying improvements or corrective actions
Timeline
Senior Operations Manager
Local Cantina
03.2019 - 02.2024
Assistant District Manager
Swenson's Drive In Restaurants
01.2016 - 02.2019
Rover Manager
Miller's Ale House
01.2014 - 01.2016
Associate of Science - Culinary Arts
Bradford Culinary Insistute