Amber Witchey
Pinellas Park
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Liquor Store Associate
Winn Dixie
10.2022 - Current
- Assisted customers in locating products and providing recommendations.
- Managed inventory by restocking shelves and organizing displays.
- Operated cash register efficiently, processing sales transactions accurately.
- Maintained cleanliness of store environment to ensure a pleasant shopping experience.
- Learned and adhered to safety protocols for handling alcohol products.
- Supported promotional activities by setting up signage and product displays.
- Collaborated with team members to achieve store goals and improve workflows.
- Assisted with staff training initiatives for new hires, sharing best practices from personal experience as a Liquor Store Associate.
- Streamlined customer returns or exchanges by following established procedures, minimizing disruptions to store operations.
- Conducted regular price checks to maintain competitive pricing and drive revenue growth.
- Streamlined inventory management by consistently tracking stock levels and placing timely orders.
- Supported management in maintaining accurate financial records through daily cash drawer reconciliation tasks.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative
Speedway Gas Station
02.2011 - 04.2019
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Processed transactions accurately using point-of-sale (POS) systems.
- Maintained inventory levels through effective stock management practices.
- Trained new staff on operational procedures and customer engagement techniques.
- Collaborated with team members to ensure optimal store performance during peak hours.
- Monitored compliance with safety regulations and company policies consistently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Seasonal Worker
IParty
10.2010 - 10.2010
- Managed inventory levels to ensure product availability during peak seasonal demands.
- Assisted in maintaining cleanliness and organization of sales floor and stock areas.
- Optimized store layout for improved customer flow and product visibility.
- Collaborated with team members to execute promotional displays effectively.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
Cashier
Walmart
02.2010 - 07.2010
- Processed customer transactions efficiently using point-of-sale system.
- Ensured accurate cash handling and balanced cash drawer at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain clean and organized checkout areas.
- Assisted in inventory management by restocking merchandise as needed.
- Monitored customer flow, optimizing service delivery for improved satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
Assistant Manager
Spencer's Gifts
04.2006 - 02.2010
- Led daily operations, ensuring adherence to company standards and policies.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Analyzed inventory levels, optimizing stock management to reduce shrinkage.
- Developed staff schedules, balancing workload and enhancing team efficiency.
- Cultivated positive customer relationships, resolving issues to ensure satisfaction.
- Collaborated with management on strategic planning initiatives to improve overall store performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Red Mountain High School
Mesa, AzSkills
- Cleanliness and hygiene
- Cash handling proficiency
- Stocking and replenishment
- POS system operation
- Upselling strategies
- Loss prevention awareness
- Customer service
- Multitasking
- Effective communication
- Teamwork and collaboration
- Problem-solving
- Honest and dependable
Timeline
Liquor Store Associate
Winn Dixie
10.2022 - Current
Customer Service Representative
Speedway Gas Station
02.2011 - 04.2019
Seasonal Worker
IParty
10.2010 - 10.2010
Cashier
Walmart
02.2010 - 07.2010
Assistant Manager
Spencer's Gifts
04.2006 - 02.2010
High School Diploma -
Red Mountain High School