Amber Wiwi
Metamora,Indiana
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Franklin County Jail. Skilled in emergency response and team collaboration, adept at driving safety and security improvements. Demonstrated success in managing high-stress situations and fostering positive relationships, achieving a significant increase in facility compliance and efficiency. Skilled Kitchen Manager knowledgeable about best practices, safe food handling and inventory management. Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Jailer
Franklin County Jail
10.2022 - Current
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Documented inmate behavior and activities in logbooks.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
- Responded swiftly to emergencies using appropriate protocol, contributing to a safer environment for both staff and inmates involved in incidents.
- Maintained a safe and secure environment by enforcing strict adherence to facility policies and procedures.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
- Examined incoming and outgoing mail to detect contraband.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Answered phone calls to relay information about inmates when needed.
Kitchen Manager
VFW
03.2017 - 09.2022
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Purchased food and cultivated strong vendor relationships.
Camp Store
DNR
05.2015 - 10.2016
- Provided excellent communication between management teams at different levels of hierarchy within the organization.
- Continuously updated knowledge about industry trends which led to improved product selection and innovation in the store''s offerings.
- Oversaw financial transactions, including cash handling, credit card payments, and daily reconciliations for accurate accounting records.
- Collaborated with vendors to negotiate contracts and secure competitive pricing for products.
- Created engaging displays that showcased merchandise effectively, resulting in increased sales.
- Increased customer satisfaction by providing exceptional service and maintaining a well-stocked, organized store.
- Completed point of sale opening and closing procedures.
Gas Station Clerk
Shell Gas Station
03.2016 - 07.2016
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Education
Associate in Criminal Justice - Criminal Justice
Ivy Tech Community College of Indiana
Indianapolis, IN07.2024
High School Diploma -
Franklin County High School
Brookville, IN12.2019
Skills
- Emergency Response
- Behavior Modification
- Weapons training
- Incident Reporting
- First Aid Certification
- Search and seizure procedures
- Public Safety
- File and record maintenance
- Trained in defensive tactics
- CCTV Monitoring
- Cell Inspections
- Observation
- Safety and security enforcement
- Response orientation
- Negotiation
- Inmate Supervision
- Food Safety
- Inventory Management
- Kitchen Management
- Safe Food Handling
- Cleaning and sanitation
- Vendor Relations
- Team Collaboration and Leadership
- Supply Ordering
- Food and Beverage Management
- Inventory Coordination
- Employee Scheduling
- ServSafe Certification
- Verbal and written communication
- Sales Projections
- Store operations
- Merchandising Strategies
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Relationship building and management
- Goals and performance
- Cash Management
- Store displays
- Store Opening and Closing
- Customer Response
- Outstanding communication skills
- Sales Strategies
Timeline
Jailer
Franklin County Jail
10.2022 - Current
Kitchen Manager
VFW
03.2017 - 09.2022
Gas Station Clerk
Shell Gas Station
03.2016 - 07.2016
Camp Store
DNR
05.2015 - 10.2016
Associate in Criminal Justice - Criminal Justice
Ivy Tech Community College of Indiana
High School Diploma -
Franklin County High School
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