Amber Wolfe
Lancaster
Summary
Knowledgeable Merchandise Team Leader skilled in driving sales and optimizing merchandise presentation. Successfully led teams to achieve store goals and enhance customer experience. Demonstrated expertise in inventory management and team development.
Overview
6
6
years of professional experience
Work History
Merchandise Team Leader
American Eagle Outfitters
07.2021 - 05.2024
- Identified and addressed issues with the team's progress and success, resulting in a smoother flow of work and improved team morale
- Developed and maintained a positive team culture by arranging team building activities and promoting an environment of continuous growth
- Managed store staffing, including scheduling, hiring, and training of new employees
- Utilized customer feedback to identify areas where store processes could be improved
- Managed store operations, ensuring compliance with all applicable laws and regulations
- Monitored store performance, providing regular reports to upper management
Part-time Sales Lead
American Eagle
05.2020 - 07.2021
- Trained team to enroll customers in the brands loyalty program, and in numerous instances this resulted in a credit card application. A certain percentage of our sales had to result in a loyalty or credit card signup to meet company expectations
- Acted as a mediator when necessary
- Tracked KPI's and trained team on better performance in the low KPI areas
Brand Ambassador
American Eagle
07.2018 - 05.2020
Education
Diploma -
Logan High School
Logan, OH05.2020
Skills
- Customer Service
- Adaptability
- Reliability
- Fast Learner
- Communication
- Effective Time Management
- Ability to Work Under Pressure
- Leadership Skills
- Creative Problem Solving
- Teamwork and collaboration
Timeline
Merchandise Team Leader
American Eagle Outfitters
07.2021 - 05.2024
Part-time Sales Lead
American Eagle
05.2020 - 07.2021
Brand Ambassador
American Eagle
07.2018 - 05.2020
Diploma -
Logan High School
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