Amber Woods
Nashville,TN
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
13
13
years of professional experience
Work History
Sales Associate
Speedway Gas Station
Mount Juliet, Tennessee
10.2018 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Developed promotional strategies to increase sales volume.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collected payments and provided accurate change.
- Assessed customer needs to provide assistance and information on product features.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
Barista
Billy goat coffee cafe
Mount Juliet, Tennessee
09.2011 - 08.2024
- Adhered to health department regulations concerning sanitation standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Stocked shelves with ingredients needed to make coffee drinks.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Monitored inventory levels of supplies and restocked when necessary.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Received and accurately processed customer payments.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Described menu items to customers and suggested products based on stated preferences.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Collected payments and provided accurate change.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Daycare Teacher
Enrichment daycare
Mount Juliet, Tennessee
12.2019 - 08.2020
- Participated in professional development opportunities to stay abreast of current trends in early childhood education.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Adapted teaching methods based on individual student needs.
- Observed health practices such as proper handwashing procedures.
- Supervised children during meal times, playtime, and other activities.
- Assisted with toilet training and diaper changing when necessary.
- Administered medication according to doctor's orders when needed.
- Ensured safety of all children by monitoring playground equipment use.
- Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Developed and enforced positive strategies to encourage good behavior.
Education
High School Diploma -
Whites Creek High School
Whites Creek, TN05-2009
Skills
- Payment Processing
- Customer Needs Assessment
- Product Sales
- Upselling
- Customer Service
- Cash Register Operation
- Problem-Solving
Timeline
Daycare Teacher
Enrichment daycare
12.2019 - 08.2020
Sales Associate
Speedway Gas Station
10.2018 - Current
Barista
Billy goat coffee cafe
09.2011 - 08.2024
High School Diploma -
Whites Creek High School