Amber Woods

Work History

Shift Leader

Loves Travel Stop

04.2018 - Current

Maintain a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols. Along with maintaining a safe environment for our customers.
Completed cash and credit card transactions accurately using the POS system
Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Trained new employees and delegated daily tasks and responsibilities.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Resolved conflicts between employees to maintain positive and productive work environments.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enforced company policies and regulations with employees.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Evaluated staff performance and provided coaching to address inefficiencies.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
Streamlined communication between team members, which helped in resolving issues more quickly.
Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Fostered positive work environment, leading to higher employee morale and reduced turnover.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.

Server

Lulu's

01.2017 - 03.2017

Served food and beverages promptly with focused attention to customer needs.
Increased sales significantly by upselling higher-end products to customers.
Bussed and reset tables to keep dining room and work areas clean.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Cultivated warm relationships with regular customers.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Checked guests' identification before serving alcoholic beverages.
Maximized table turnover rate by managing reservations and seating arrangements.

Cashier

Family Dollar

04.2017 - 03.2018

Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Welcomed customers and helped determine their needs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Handled cash with high accuracy and took care to check bills for fraud.
Stocked, tagged and displayed merchandise as required.
Learned duties for various positions and provided backup at key times.
Addressed customer needs and made product recommendations to increase sales.
Worked flexible schedule and extra shifts to meet business needs.
Assisted customers with returns, refunds and resolving transaction issues.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Responded promptly to requests for assistance, spills and customer inquiries.
Answered questions about store policies and addressed customer concerns.
Built relationships with customers to encourage repeat business.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Set up new sales displays each week with fresh merchandise.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Processed refunds and exchanges in accordance with company policy.
Maintained current knowledge of store promotions and highlighted sales to customers.
Improved efficiency, organized checkout area for optimal workflow.

Server/ Assistant Manager in Training

Crown Plaza Hotel

07.2011 - 02.2016

Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
Reduced wait times with effective table management strategies, enhancing customer experience.
Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
Managed inventory to minimize waste and ensure availability of necessary supplies for daily operations.
Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
Championed teamwork among the server staff, creating a supportive work environment that encouraged collaboration and efficiency improvements.
Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Motivated staff to perform at peak efficiency and quality.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Oversaw food preparation and monitored safety protocols.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Coordinated with catering staff to deliver food services for special events and functions.
Introduced new upselling techniques that led to increased average ticket value without sacrificing customer satisfaction rates.
Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
Ensured compliance with food safety regulations by regularly inspecting storage areas and holding staff accountable for proper practices.
Implemented sanitation protocols to maintain a clean and safe environment for both employees and guests.
Verified prepared food met standards for quality and quantity before serving to customers.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Bussed and reset tables to keep dining room and work areas clean.
Explained menu items and suggested appropriate options for food allergy concerns.

Summary

Overview

Work History

Shift Leader

Server

Cashier

Server/ Assistant Manager in Training

Education

Skills

Timeline

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