AMBER WOODS
Winder,GA
Summary
Analytical and detail-oriented professional with experience in insurance estimating, client administration, and financial recordkeeping. Skilled in reviewing insurance claims, preparing accurate estimates, and managing claim supplements while leveraging a strong background in accounting and accounts management. Proficient in Xactimate, Microsoft Excel, and QuickBooks with proven ability to streamline processes, ensure accuracy, and contribute to company profitability. Recognized for organizational skills, problem-solving, and effective communication with clients, insurance carriers, and internal teams.
Overview
9
9
years of professional experience
Work History
Estimator
Hail Pro LLC
06.2025 - Current
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Review insurance scope of loss to verify approved items and identify opportunities for supplements.
- Apply state codes and compliance knowledge to ensure estimates meet legal and regulatory standards.
- Create and manage detailed estimates in Xactimate, submitting with required documentation to insurance carriers.
- Maintain organized claim files, deadlines, and supplement tracking through Excel.
- Follow up with insurance companies regarding supplement approval or denial; update estimates accordingly.
- Prepare and send invoices to insurance upon approval.
- Review profit and loss reports to evaluate job profitability.
- Collaborate with homeowners, adjusters, and internal departments to ensure smooth claim progression.
- Played a key role in increasing company revenue by securing additional approved supplements.
Client Administrator
Hail Pro LLC
01.2024 - 06.2025
- Facilitating the claim process by working with the insurance company to ensure a speedy review of claim supplements.
- Communicating between departments to make sure all parties are informed.
- Collecting payments from homeowners and keeping them informed of payments issued by the insurance company.
- Sending out receipts and documents.
- Creating warranty documents for homeowners.
- Experience in Canva creating documents.
- Reporting to management for concerns provided by the homeowner.
- Remote
Technical Support Analyst
Waystar
08.2022 - 01.2024
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Analyzed claim rejections/denials to ensure quick resolutions to allow claims to be processed properly.
- Managed high levels of call flow and responded to healthcare technical support needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Answered calls and handle in promptly manner, ensuring proper information is received to diagnose the issue or send to another department.
- Walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Accounts Receivables Representative
Team Roofing And Construction
01.2021 - 07.2022
- Reported financial data and updated financial records in ledgers and journals.
- Worked with third party financial companies to process applications and payments of loans, for the customers.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Used accounting software to reconcile accounts, track income and generate invoices.
- Responded to inbound inquiries regarding accounts and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Worked with insurance companies on behalf of customers to obtain information on policies and obtain payment for customers.
- Worked with mortgage companies on behalf of customers to obtain information on policies and obtain payment for customers.
- Kept up with legal paperwork on accounts that proceeded to Court.
Accounts Payable Clerk
Team Roofing And Construction
01.2021 - 07.2022
- Construction
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Gathered, and kept track of all invoices for every vendor and supplier.
- Worked with suppliers to keep track of all purchased and returned materials to ensure proper compensation and credits to correct accounts.
- Entered data into Quickbooks for fees associated with payments.
Account Specialist
World Finance Corporation
12.2016 - 12.2020
- Promptly and diligently answer multi-line phone calls.
- Address customer needs and make adaptions as needed.
- Skilled in solicitation for customer accounts.
- Fluidly take check, debit and cash payments in office as well as over phone.
- Quickly working up loans and handling the paperwork as well as closing loans.
- Take applications in a timely manner and promptly working them up for managers approval.
- During the tax year, prepare taxes and handle paperwork.
- In charge of daily close out for the office including deposit & closing drawers down.
Education
High School Diploma -
South Gwinnett High School
Snellville, GaSkills
- Time Management
- Data Entry and 10-Key
- Financial Recordkeeping
- Customer Relations
- Xactimate (estimating & supplements)
- Microsoft Excel (advanced tracking, reporting, data management)
- QuickBooks (accounting, invoicing, reconciliation)
- Accounting & Financial Analysis
- Insurance Claims & Supplement Review
- Customer Communication & Relations
- Time Management & Organization
- Critical Thinking & Problem Solving
- Loan and Account Monitoring
- Attention to Detail
- Salesforce CRM Experience
Timeline
Estimator
Hail Pro LLC
06.2025 - Current
Client Administrator
Hail Pro LLC
01.2024 - 06.2025
Technical Support Analyst
Waystar
08.2022 - 01.2024
Accounts Receivables Representative
Team Roofing And Construction
01.2021 - 07.2022
Accounts Payable Clerk
Team Roofing And Construction
01.2021 - 07.2022
Account Specialist
World Finance Corporation
12.2016 - 12.2020
High School Diploma -
South Gwinnett High School
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