Amber Wooten
Harrah,OK
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
23
23
years of professional experience
Work History
Sales Associate
EZ Mart Stores
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Construction Coordinator
Braden Group
12.2022 - 06.2023
- Interviewed, hired, and trained new workers.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Held construction progress and regular status meetings with project team.
- Kept projects on schedule and within budget while serving as project leader.
- Supervised day-to-day activities of Number-person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
- Optimized resource utilization by regularly reviewing project estimates, budgets, and timelines for accuracy.
Administration Assistant
Aquascape Pools
06.2023 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Administrative Assistant
Advent Heat, Air & Plumbing
08.2019 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Office Manager
Chip Black Construction
09.2005 - 10.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Optometrist Technician
Tinker Eye Care
01.2002 - 08.2005
- Contributed to a high standard of care by consistently updating professional knowledge on optometric practices and advancements.
- Collaborated effectively with other healthcare professionals, contributing to comprehensive patient care plans for optimal outcomes.
- Supported patients in selecting appropriate eyewear by offering personalized recommendations based on individual needs and preferences.
- Actively participated in staff meetings to discuss clinic operations, brainstorming ideas for improvements and sharing best practices among colleagues.
- Demonstrated dedication to professional development by attending industry workshops and conferences, incorporating new techniques and technologies into daily practice.
- Improved patient satisfaction by efficiently conducting preliminary eye tests and gathering relevant medical history.
- Strengthened communication between optometrists and referring physicians by preparing detailed reports outlining patients'' diagnoses and recommended treatments.
- Expedited check-in process through proficient data entry skills, decreasing patient wait times while maintaining accuracy in records management.
- Ensured accurate record-keeping by diligently documenting test results, diagnoses, and treatment plans in accordance with industry standards.
- Increased clinic efficiency by maintaining and calibrating optical instruments, ensuring accurate results during eye examinations.
- Assisted optometrists in diagnosing vision disorders with thorough pre-testing procedures and accurate documentation.
- Provided compassionate support to anxious patients during testing procedures, creating a calm environment that facilitated precise results measurement.
- Enhanced patient experience by providing clear instructions and guidance during various testing procedures.
- Educated patients on proper contact lens care, promoting healthy use habits that led to fewer complications or infections.
- Maintained a clean and sterile environment within the examination rooms, adhering to strict hygiene protocols for patient safety.
- Efficiently managed inventory of contact lenses and eyeglasses, ensuring ample stock levels to meet demand while reducing waste through proper storage techniques.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Skills
- Construction scheduling
- Labor management
- Documentation control
- Construction estimating
- Materials procurement
- Crew scheduling
- Cost control
- Dependable and hardworking
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
Timeline
Sales Associate
EZ Mart Stores
07.2024 - Current
Administration Assistant
Aquascape Pools
06.2023 - 12.2023
Construction Coordinator
Braden Group
12.2022 - 06.2023
Administrative Assistant
Advent Heat, Air & Plumbing
08.2019 - 12.2021
Office Manager
Chip Black Construction
09.2005 - 10.2018
Optometrist Technician
Tinker Eye Care
01.2002 - 08.2005
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