Amber Wright
Virginia Beach,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server/Server Trainer
Dennys
Cortland , NY
03.2021 - 08.2022
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
- Educated bartenders, clerks, and servers on responsible service protocols.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Dental Assistant
Dr Arthur McCann
Liverpool, NY
09.2012 - 12.2015
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
Education
GED -
OCM BOCES
Liverpool, NYCertification - Dental Assisting
OCM BOCES
Liverpool, NYSkills
- Menu Memorization
- Guest Relations Management
- Food Allergies
- Safe Food Handling Practices
- Guest Satisfaction
- Billing and Payment Processing
- Restaurant Operation
- Team Member Training
- Phone Inquiries
Timeline
Server/Server Trainer
Dennys
03.2021 - 08.2022
Dental Assistant
Dr Arthur McCann
09.2012 - 12.2015
GED -
OCM BOCES
Certification - Dental Assisting
OCM BOCES
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