Amber Wright
Asheville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Practice Specialist II
CarePartners Vanderbilt
10.2023 - Current
- Scheduled new evaluation appointments from referrals
- Assessed referrals, and assigned to therapist that best fit the patients need.
- Scheduled follow up appointments as needed
- Answered phone calls and questions
- Scanned, copied, and sorted all paperwork as needed
- Prepared paperwork for incoming patients
- Collected co-pay and co-insurance payments
- Worked with team mates to insure patient needs were met.
- New Chart Creation
Referral Specialist
UNC Healthcare
01.2021 - 09.2023
- Called insurance companies to get precertification and other benefits information for MRI and Physical Therapy on behalf of patients.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
- Obtained prior authorization for MRI and Physical Therapy
- Created and maintained Excel spreadsheets tracking insurance billing and payments.
- Scheduled Referrals for MRI and Physical Therapy
- Addressed all MRI and Physical Therapy voicemail messages in a timely manner
- Communicated with referring doctors office to ensure correct information was obtained
- Collected copays for MRI and Physical Therapy
- New Chart Creation
Front Desk Assistant
Carolina Spine And Neurosurgery Center
01.2017 - 12.2021
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted patients upon arrival, offered assistance, and answered questions.
- Maintained a professional and welcoming front desk area, setting a positive first impression for patients.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Collected copays and balanced totals at shift end.
- Scheduled initial evaluations with appropriate therapist from referrals
- Scheduled follow up visits
- Contacted insurance companies to obtain physical therapy benefits and authorization.
- Entered insurance benefits.
- New Chart Creation
- Assisted with FMLA/Disability paperwork and payments PRN
- Assisted with Switchboard PRN
- Assisted with physician checkout and scheduling PRN
- Managed Clyde Front Desk
Front Desk Receptionist
Complete Laser Clinic
07.2015 - 11.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments
- Answered multi-line phone system
- New Chart Creation
- Coordinate with surgery schedulers
Teller
BB&T
05.2012 - 10.2014
- Balanced cash drawer daily and resolved discrepancies.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
- Custodian of TCD (teller cash dispenser)
- Custodian of cashiers checks, temporary debit cards, and visa gift cards
- Back up custodian of daily reports
- Assisted with entrance to safety deposit boxes
- Held one half of all vault codes and keys
Education
Business Administration
AB Tech
Asheville, NCHigh School Diploma -
North Buncombe High School
Weaverville, NC2004
Skills
- Expert Communication
- Critical Thinking
- Microsoft Excel
- Decision-Making
- Multi-tasking
- Data Entry
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Scheduling
- Spreadsheets
Timeline
Practice Specialist II
CarePartners Vanderbilt
10.2023 - Current
Referral Specialist
UNC Healthcare
01.2021 - 09.2023
Front Desk Assistant
Carolina Spine And Neurosurgery Center
01.2017 - 12.2021
Front Desk Receptionist
Complete Laser Clinic
07.2015 - 11.2016
Teller
BB&T
05.2012 - 10.2014
Business Administration
AB Tech
High School Diploma -
North Buncombe High School