Amber Wyatt
Santa Clarita,CA
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support.
Overview
5
5
years of professional experience
Work History
FOH Team Member
Sharkys Woodfired Mexican Grill
08.2023 - Current
- Helped guests at tables when in need of assistance.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Greeted customers and answered inquiries regarding menu items and specials.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
Cashier
Homegoods
10.2022 - 04.2023
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Stocked, tagged and displayed merchandise as required.
Cashier & Barista
Safeway Inc.
02.2022 - 08.2022
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Team Member
Chick-Fil-A Salinas
04.2021 - 01.2022
- Learn and memorize the POS system for order taking
- Served and catered to a high volume of customers while maintaining second mile service
- Handled cash and credit payments accurately and quickly
- Resolved complaints and issues professionally, Followed procedures for safe food preparation
- Took initiative to find and do extra tasks when business was slow
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
SUUS Representative & Daycare
Sepulveda Unitarian Universalist Society
09.2019 - 04.2020
- Played games, worked on puzzles, and read books to young children.
- Supervised large amounts of guests during events.
- Maintain cleanliness of event space.
Education
Bachelor of Arts - Psychology
California State University, Northridge
Northridge, CA05.2023
High School Diploma -
North Monterey County High School
Castroville, CA05.2019
Skills
- Safe Food Handling
- Greeting guests
- Payment Processing
- Team Leadership
- Problem-Solving
- Customer Assistance
- Order Taking
- Cooperative Attitude
- Reliability and punctuality
Timeline
FOH Team Member
Sharkys Woodfired Mexican Grill
08.2023 - Current
Cashier
Homegoods
10.2022 - 04.2023
Cashier & Barista
Safeway Inc.
02.2022 - 08.2022
Team Member
Chick-Fil-A Salinas
04.2021 - 01.2022
SUUS Representative & Daycare
Sepulveda Unitarian Universalist Society
09.2019 - 04.2020
Bachelor of Arts - Psychology
California State University, Northridge
High School Diploma -
North Monterey County High School
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