Amber Wyckoff

• Managed other HR staff and oversaw completion of tasks and initiatives.
• Directed hiring and onboarding programs for new employees.
• Provided updates on HR policy changes to employees to satisfy compliance and state laws.
• Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
• Educated employees on company policy and kept employee handbook current.
• Met with employees annually for progress reviews and performance assessments.
• Coordinated work activities for HR managers, specialists and recruiting agents.
• Maintained "open door" policy to encourage employee communications and resolution of issues.
• Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.

• Prepared new hire letters, employee contracts and corporate policies.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Oversaw hiring, staffing, and labor law compliance.
• Updated HR database with new employee information, changes in benefits and other details.

• Created opportunities for volunteers to develop leadership and other life skills under program guidelines.
• Provided technical assistance with service operations and connected participants to external resources.
• Developed and integrated organized icebreakers, team builders, service training and reflection.
• Trained and assisted up to [Number] service members regularly.
• Built strong relationships with customers through positive attitude and attentive response.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
• Resolved customer complaints involving food or beverage quality and service.
• Maintained highest standards for beverage quality and service.
• Responded to customer complaints, addressing concerns and distress with amicable interactions.
• Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
• Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
• Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.

-Managed several employees and monitored their work on a regular basis.

-Drove sales comps in the apparel and accessories department

-Maintained a clean, safe work environment.

-Created an appealing presentation of the floor pad to drive sales and capture guest's attention.

• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Handled opening and closing routines in regards to ensuring all cash drawers were accurate.