Amber Yeager
North Vernon,IN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Unit Support Assistant
Schneck Medical Center
09.2023 - Current
- Facilitated smooth transitions during shift changes by preparing detailed handoff reports for incoming staff members.
- Improved patient care by efficiently managing and organizing medical records, facilitating quick access for healthcare professionals.
- Handled high-stress situations with calmness and professionalism, ensuring the best possible care for all patients.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted in maintaining a safe and clean environment for patients and staff by performing regular unit inspections and reporting any issues to appropriate personnel.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Maintained strict confidentiality of all patient information according to HIPAA guidelines, protecting sensitive data from unauthorized access or disclosure.
- Assisted in the training of new Unit Support Assistants on established protocols and procedures within the department, enhancing overall team performance levels.
- Provided exceptional customer service by addressing and resolving any issues or concerns from patients'' family members, promoting trust and confidence in the healthcare team.
- Promoted positive patient experiences through empathetic interactions and active listening skills while addressing concerns or questions about their care plan or treatment options.
- Contributed to the overall efficiency of the unit by monitoring and replenishing supplies as needed.
- Supported nursing staff with direct patient care tasks when necessary, contributing to a more efficient workflow.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Enhanced unit operations by providing administrative support to nurses, physicians, and other healthcare staff.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
Home Health Aide
Homewell Senior Living
06.2023 - 10.2023
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Developed individual care plans for clients based on specific needs.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Constructed cognitively stimulating activities.
- Utilized universal precautions and infection control principles in all aspects of care.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided transportation and appointments management.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Developed and implemented care plans for clients.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided mobility assistance such as walking and regular exercising.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Assisted with end-of-life care.
- Improved patient well-being by providing compassionate and attentive personal care.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Improved patients' comfort with massage and application of topical treatments.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Cashier
Orscheln Farm & Home
09.2022 - 06.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Set up new sales displays each week with fresh merchandise.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Operated cash register to record transactions accurately and efficiently.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked with floor team and managers to meet wide range of customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Built relationships with customers to encourage repeat business.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Processed refunds and exchanges in accordance with company policy.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
Education
No Degree - Practical Nursing
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Jennings County High School
North Vernon, IN06.2023
Skills
- Heavy Lifting
- Calm Under Stress
- Electronic Charting
- Patient Care
- Biohazard Disposal
- Specimen Collection
- Patient Feeding
- Emergency Response
- Companionship and emotional support
- Emotional and Social Support
- Healthcare ethics
- Output Monitoring and Reporting
- Patient Positioning
- Recording vital signs
- Behavior redirection
- Continuing education
- HIPAA Compliance
- First Aid Certification
- Supply Restocking
- Basic Life Support
- Patient Care Technician (NCPCT)
- CPR/AED
- Patient Safety Management
- Family Education
- Blood Sugar Monitoring
- Patient-focused care
- Wound Care
- Activities of Daily Living ADL Support
- Catheter Care
- Dementia and Alzheimer's knowledge
- Medical Terminology
- Inpatient Care
Certification
- CPR/BLS Training - current
Timeline
Unit Support Assistant
Schneck Medical Center
09.2023 - Current
Home Health Aide
Homewell Senior Living
06.2023 - 10.2023
Cashier
Orscheln Farm & Home
09.2022 - 06.2023
No Degree - Practical Nursing
Ivy Tech Community College of Indiana
High School Diploma -
Jennings County High School