Amber York
Cloverdale,IN
Summary
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Proven achiever with a solid background in workflow management and customer service, honed at Ascena Retail Group Inc. Excelled in roles requiring attention to detail and adaptability, boosting productivity by over 20%. Skilled in quality control and fostering customer relationships, I bring a blend of hard and soft skills to exceed employer expectations.
Overview
10
10
years of professional experience
Work History
Unit Processor
Ascena Retail Group Inc
11.2015 - 03.2024
- Exceeded productivity goals consistently through diligent task prioritization and efficient time management techniques.
- Optimized unit processor performance through the development of comprehensive training materials and resources.
- Managed high-volume processing projects effectively, ensuring timely completion and meeting client expectations.
- Handled complex tasks efficiently by breaking them down into manageable components, completing each step methodically.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Quality Control Inspector
Chiyoda
10.2014 - 09.2015
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Collaborated with production staff to establish and meet quality standards
Retail Sales Associate
McClure Oil Corporation
01.2014 - 09.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Hotel Front Desk Clerk
DePauw Inn
04.2014 - 08.2014
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
Education
High School Diploma -
05-2004
Skills
- Deadline oriented
- Workflow management
- Cross-functional coordination
- Customer service
- Teamwork and collaboration
- Quick learner
- Attention to detail
- Adaptability and flexibility
- Verbal and written communication
- Organizational skills
- Excellent communication
- Customer relationships
- Cash register operations
- Warehouse operations
- Order tracking
- Packing and shipping
- Recordkeeping and documentation
- Product picking
- Stocking and replenishing
- Product labeling
- Inventory counting
- Merchandising and display
- Order filling
- Quality control
- Mentoring and training
- Inventory tracking
- Forklift safety and operation
Timeline
Unit Processor - Ascena Retail Group Inc
11.2015 - 03.2024
Quality Control Inspector - Chiyoda
10.2014 - 09.2015
Hotel Front Desk Clerk - DePauw Inn
04.2014 - 08.2014
Retail Sales Associate - McClure Oil Corporation
01.2014 - 09.2014
Plainfield High School - High School Diploma,
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