Detail-oriented and motivated candidate trained as a medical administrative assistant seeking to build upon practical records technician, medical assistant, and sales experience. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Hi, I’m
Amber Young
Fayetteville,GA
Summary
Overview
13
years of professional experience
Work History
TriWest Healthcare Alliance
Behavioral Health Representative (Virtual)
03.2019 - 09.2020
Job overview
- Self-motivated, with strong sense of personal responsibility.
- Ensure Veterans receive timely, high-quality care
- Credential, develop, and administer regional networks of high-performing, licensed, and contracted health care providers
- Build medical referrals for Veteran community care using specific diagnostic codes
- Call Behavioral Health providers to schedule Veterans for services. Call Veterans to coordinate care and give updates on referrals.
- Worked effectively in fast-paced environments.
- Managed and updated health records of 20+ personnel at a time.
JcPenny
CSR II
04.2018 - 12.2019
Job overview
- Provides customer service via telephone and other media sources to respond to customer inquiries concerning merchandise, systems support or sales orders
- Operates computerized system for tracking, information gathering, troubleshooting of to enter JcPenney merchandise orders, when needed
- Communicates with customers regarding availability of merchandise, shipping information, and method of payment, transportation charges and other component costs of current or previous orders
- Submits adjustments for simple, shortage, promotional, damage and incorrect pricing on previous orders
- Handles escalated calls from customer. Handles all in-call assistance needed from associates in center.
- Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Integrity Trade Services
Freight Handler/Forklift Operator
10.2016 - 09.2017
Job overview
- Moved outgoing and incoming shipments loaded and freighted between trailers
- Performed product and quantity verifications to set tariffs and shipping charge
- Used computerized scanning equipment to track all movement of freight
- Operated sit-down lift both fork and clamp.
- Inspected freight for any damage or faults prior to loading.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
RGIS
Inventory Specialist
11.2015 - 12.2016
Job overview
- Counted all store merchandise on sales floor and stockroom
- Produced inventory report including total count and/or price values of merchandise in particular sections
- Used computerized inventory software to scan, record, track, and maintain all inventory related data
- Reported any discrepancy to store manager.
- Performed data entry and completed proper paperwork.
Walmart
Sales Associate-Deli Clerk
06.2013 - 12.2013
Job overview
- Assisted guests with selection and purchases of grocery/deli items
- Cleaned or sterilized dishes, kitchen utensils, and equipment
- Determined where patients or patrons would like to eat their meals and helped them get situated
- Ensured adherence to all standards for customer service, product quality, safety monitoring and food handling.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Information, Tickets, and Travel (ITT)
Salesclerk
06.2012 - 12.2012
Job overview
- Answered phones, took and placed special orders
- Answered customer questions, resolving any concern(s)
- Assisted customers signing up for special events
- Sold events and theme park tickets as well as booked flights for families attending events.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining high level of customer satisfaction.
- Processed payments and returns with accuracy and efficiency.
Education
Ultimate Medical AcademyFLORIDA
Associate of Science in Health Sciences - Medical Administrative Assistant, Fully accredited, accelerated program providing instruction in medical administrative and general office procedures, transcription, medical records management, and reimbursement methodologies including revenue cycle management. Program content emphasizes medical billing procedures, basic procedural and diagnostic coding systems, collections procedures and accounting functions essential to the medical environment. Research, professional writing, critical thinking and communications skills are developed throughout the program.
University Overview
Skills
- Written and verbal communication
- Data entry (experience using 10-key number pad)
- Greenway
- Microsoft
- 40 WPM
- Basic coding skills for ICD/CPT
- Third Party
- Medicare/Medicaid
- HMO
- PPO
- CMS1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing and Patient Registration
- Medical Laws & Ethics
- Medical Records Management
- Release of Information HIPAA Compliance
- Medical Transcription
- Office Accounting
- Anatomy & Physiology
- ICD-9/ICD-10
- Healthcare Systems Knowledge
- Data entry proficiency
- HIPAA Compliance
Timeline
Behavioral Health Representative (Virtual)
TriWest Healthcare Alliance
03.2019 - 09.2020
CSR II
JcPenny
04.2018 - 12.2019
Freight Handler/Forklift Operator
Integrity Trade Services
10.2016 - 09.2017
Inventory Specialist
RGIS
11.2015 - 12.2016
Sales Associate-Deli Clerk
Walmart
06.2013 - 12.2013
Salesclerk
Information, Tickets, and Travel (ITT)
06.2012 - 12.2012
Ultimate Medical Academy
Associate of Science in Health Sciences - Medical Administrative Assistant, Fully accredited, accelerated program providing instruction in medical administrative and general office procedures, transcription, medical records management, and reimbursement methodologies including revenue cycle management. Program content emphasizes medical billing procedures, basic procedural and diagnostic coding systems, collections procedures and accounting functions essential to the medical environment. Research, professional writing, critical thinking and communications skills are developed throughout the program.
Availability
See my work availability
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friday
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evening
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