Amber Young
Lafayette,TN
Overview
17
17
years of professional experience
Work History
Restaurant Manager
7-eleven
05.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Fostered positive work environment, leading to decrease in staff turnover.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maximized quality assurance by completing frequent line checks.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Purchased food and cultivated strong vendor relationships.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
General Manager
Hardee's Restaurant
08.2012 - 05.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Production Line Supervisor
Rock ten
03.2008 - 04.2012
- Ensured consistent high-quality dishes by adhering to standardized recipes and strict quality control measures.
- Demonstrated versatility by efficiently working across various stations within the kitchen as needed.
- Maintained a safe and sanitary work environment by following strict food handling guidelines and regular cleaning schedules.
- Expedited customer orders with prompt and accurate plate assembly, ensuring top-notch presentation standards.
- Enhanced production efficiency by streamlining assembly line processes and implementing new strategies.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
- Followed and improved operating procedures and best practices for line production.
- Conducted regular performance evaluations, providing constructive feedback to help employees reach their full potential.
- Reduced downtime by proactively addressing maintenance issues and scheduling routine equipment checks.
- Implemented new technology solutions to improve overall production efficiency and accuracy.
- Achieved cost reductions by identifying waste reduction opportunities and implementing lean manufacturing techniques.
- Oversaw loading and unloading of packages in warehouse.
- Monitored operations on the floor daily, ensuring adherence to established procedures while troubleshooting any issues that arose during production runs.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Managed inventory levels, ensuring timely replenishment of raw materials to prevent production delays.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Kept accurate and detailed records of personnel progress and productivity.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Coordinated staff training programs to ensure consistent skill development and knowledge sharing among team members.
- Enforced safety protocols and procedures to maintain a safe working environment for all team members.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Established clear priorities and production quality standards.
- Cultivated professional working relationships with peers and supervisors.
- Troubleshot equipment to reduce service calls and downtime.
- Enhanced collaboration between departments by fostering open lines of communication, enabling quick resolution of problems that could impact the timeline or quality of products being produced.
- Coordinated project workflows for departments.
- Spearheaded process optimization initiatives that resulted in significant time savings on the production line.
- Collaborated with cross-functional teams to identify areas for improvement and implement necessary changes.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Boosted team morale and productivity through effective communication, coaching, and recognition of individual achievements.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Managed staff hiring, training and supervision.
- Managed team of [Number] production associates, overseeing productive production processes and meeting all deadlines.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Championed lean manufacturing principles, driving efficiency and reducing waste throughout all stages of the production process.
- Led cross-training efforts among team members for greater flexibility and adaptability within the workforce.
- Achieved on-time shipments goal by empowering employees to continued success.
- Evaluated existing production processes and identified areas for improvement.
- Resolved issues quickly to maintain productivity goals.
- Analyzed data trends to make informed decisions regarding staffing levels, resource allocation, and capacity planning.
- Managed internal operational standards and productivity targets.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Supervised ongoing daily production phases.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
Education
Rbs
Rbs05.2005
Skills
- Inventory control and record keeping
- Passion for customer satisfaction
- Performance improvement
- Labor and food cost control
- Stable work history
- Proven sales record
- and cost control
- Reliable and responsible
- Safe food handling
- Training and onboarding
- Money handling
- Recruiting and hiring
- Relationship building
- Delegating assignments and tasks
- Monitoring food preparation
- Health code compliance
- ServeSafe manager
- Sanitation
- Catering services
- Purchasing
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- [State] Driver's License
- ServSafe Food Handler's Certification
Timeline
Restaurant Manager
7-eleven
05.2022 - Current
General Manager
Hardee's Restaurant
08.2012 - 05.2023
Production Line Supervisor
Rock ten
03.2008 - 04.2012
Rbs