Amber Young
Norcross,GA
Summary
Dynamic Hotel Manager with a proven track record at PetSmart Charities, excelling in check-in management and medication administration. Skilled in event coordination and team building, I consistently enhance customer service and operational efficiency. Recognized for my reliability and problem-solving abilities, I drive growth and exceed expectations in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Hotel Manager
PetSmart Charities
Johns Creek, GA
08.2023 - Current
- I am responsible for the check-in and check-out process for animals at our hotel
- Administering medications
- Scheduling
- Weekly supply orders.
Server/Head Bartender
On The Border
Alpharetta, GA
07.2023 - 12.2023
- Presented menus and answered questions regarding items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Implemented feedback from customers to improve service quality and menu offerings.
- Opening and closing duties
- Sidework
- BOH help
Assistant Restaurant Manager
Bob Evens
Blueash, Ohio
10.2022 - 06.2023
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
- Assisted staff by serving food and beverages or bussing tables.
- Explained goals and expectations required of trainees.
- Distributed food to service staff for prompt delivery to customers.
- Performed regular maintenance checks on kitchen equipment.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Birthday Party Supervisor
Main event Entertainment
West Chester, OH
04.2017 - 01.2023
- Maintained cleanliness of the venue throughout the event.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
- Pitched in to assist company owners with special events, birthday parties and team-oriented fitness classes.
- Assisted in serving refreshments to guests as needed.
- Trained and supervised junior staff, delegating tasks to ensure efficient operation.
- Created a safe, fun and engaging atmosphere for the guests at each party.
- Coordinated with catering staff on menu selection and dietary restrictions.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Helped clients produce brochures, publications and event-specific materials for optimum effect.
- Led setup and breakdown of event spaces, overseeing layout and design.
- Coordinated event logistics, ensuring smooth operation from start to finish.
- Supervised rock climbing and swimming activities during birthday parties.
- Supported accurate financial recordkeeping by closely checking bills and approving payments.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
- Coordinated with vendors to ensure delivery of food, decorations. on time.
- Designed contracts, collected fees, and booked venues for events.
Skills
- Check-in management
- Medication administration
- Supply ordering
- Event coordination
- Customer service
- Team building
- Employee training
- Cash handling
- Time management
- Conflict resolution
- Safety compliance
- Problem solving
- Menu planning
- Communication skills
- Promotions
- Reliability
- Sales and promotions
- Multitasking
Timeline
Hotel Manager
PetSmart Charities
08.2023 - Current
Server/Head Bartender
On The Border
07.2023 - 12.2023
Assistant Restaurant Manager
Bob Evens
10.2022 - 06.2023
Birthday Party Supervisor
Main event Entertainment
04.2017 - 01.2023
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