Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Young

Desert Hot Springs,CA

Summary

Professional housekeeper with experience in maintaining cleanliness and order in high-traffic environments. Adept at leading teams, ensuring seamless operations, and responding to changing needs. Strong skills in organization, problem-solving, and communication. Reliable and efficient, with focus on achieving high standards and results.

Overview

14
14
years of professional experience

Work History

Housekeeping Floor Supervisor

Hilton
06.2024 - Current
  • Addressed guest complaints promptly, resolving issues effectively and providing appropriate solutions.
  • Optimized resource allocation through effective inventory management, reducing wastage and costs.
  • Established open communication channels with team members, fostering a positive work environment that encouraged collaboration.
  • Contributed to the development and execution of departmental goals, ensuring alignment with overall hotel objectives.
  • Coordinated with maintenance teams for swift resolution of any repair or maintenance issues affecting guest rooms or common areas.
  • Collaborated with other departments to ensure seamless coordination of services for guests'' comfort.
  • Promoted a safe working environment by enforcing strict adherence to safety guidelines and procedures.
  • Conducted regular inspections of all assigned areas to guarantee adherence to cleanliness standards.
  • Reduced time spent on tasks by streamlining workflow and prioritizing responsibilities among team members.
  • Evaluated staff performance regularly, offering constructive feedback to support continuous improvement in their skills and abilities.
  • Maintained high levels of guest satisfaction by ensuring timely completion of daily cleaning tasks.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Kept logs of cleaning activities to enable tracking history and maintain accurate records.
  • Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.

Housekeeping Room Attendant

Marriott Vacations Worldwide
04.2022 - 05.2024
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
  • Responded to requests from patrons for linens and toiletries.
  • Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
  • Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
  • Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
  • Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
  • Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
  • Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
  • Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
  • Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
  • Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
  • Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
  • Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
  • Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
  • Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Polished fixtures to achieve professional shine and appearance.
  • Washed and put away kitchen dishes, utensils and glassware.

Customer Service Representative

Planet Fitness Gym
06.2020 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Trained staff on operating procedures and company services.
  • Ensure all guest check in upon entering the gym.
  • Sign up new members.
  • Give tours of the gym and amenities provided by the gym.
  • keep assigned gym equipment clean. keep assigned gym areas clean.

Housekeeper

LandCorp
07.2018 - 10.2019
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Operated electronic backpack vacuums and floor sweepers.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Polished fixtures to achieve professional shine and appearance.
  • Washed and put away kitchen dishes, utensils and glassware.

Housekeeper

Best Western Plus
06.2013 - 06.2014
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.

Hospital Housekeeper

Hospital Housekeeping System
09.2011 - 06.2013
  • Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
  • Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
  • Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
  • Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
  • Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
  • Ensured compliance with safety regulations and protocols, minimizing accidents and hazards in the workplace.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.

Education

High School Diploma -

Calsafe
Thermal, CA
06-2019

Skills

  • Scheduling and planning
  • Workload prioritization
  • Professionalism and ethics
  • Motivational skills
  • Staff training and development
  • Health and safety compliance
  • Room turnover
  • Cleaning techniques
  • Chemical handling
  • Safe chemical handling
  • Guest relations
  • Turndown service
  • Towel replenishment
  • Sanitization practices
  • Linen replacement
  • Sanitizing
  • Dusting
  • Restocking supplies
  • Deep cleaning
  • Surface dusting
  • Room verification
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Clear communication
  • Customer satisfaction
  • Organizational skills
  • Team leadership
  • Creative thinking
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Timekeeping
  • Team guidance and motivation
  • Inspection skills
  • Complaints handling
  • Microsoft office
  • Safety protocols
  • Task prioritization
  • Laundry and dry cleaning
  • Conflict resolution
  • Desktop computers
  • Phone Etiquitte
  • Typing 35wpm
  • POS
  • Basic Math
  • Hotel and Hospital Experience
  • Computer Literacy
  • Communication Skills
  • Cash Handling
  • Cash Register
  • Marketing

Timeline

Housekeeping Floor Supervisor

Hilton
06.2024 - Current

Housekeeping Room Attendant

Marriott Vacations Worldwide
04.2022 - 05.2024

Customer Service Representative

Planet Fitness Gym
06.2020 - 07.2022

Housekeeper

LandCorp
07.2018 - 10.2019

Housekeeper

Best Western Plus
06.2013 - 06.2014

Hospital Housekeeper

Hospital Housekeeping System
09.2011 - 06.2013

High School Diploma -

Calsafe

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