Amber Young
Healthcare Management
Columbus,MS
Summary
Customer service oriented professional with strong leadership skills; facilitate efficient workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to assure consistent quality. Maintain and ensure patient privacy and confidentiality.
Overview
6
6
years of professional experience
Work History
Keyholder / Retail Cashier / Customer Service
Claire's
Columbus, MS
04.2023 - Current
- Process transactions and provide high levels of customer service.
- Manage work areas and maintain appropriate levels of inventory.
- Assist in opening and closing of location, including cash handling and deposits.
- Meet sales goals and display marketing signs for promotions.
- Work as part of a team and interact with diverse customers and staff members.
Front Desk Agent
Columbus Inn and Suites
Columbus, MS
11.2022 - 02.2023
- Served as first line of customer service for the property.
- Checked guests in and out, assigned rooms, and responded to questions on hotel services and the like.
- Answered incoming phone calls, took messages, and processed financial transactions.
- Entered accurate data utilizing the hotel reservations system and kept work area organized.
Security Officer
Allied Universal
Columbus, MS
11.2022 - 02.2023
- Screened visitors at gate entrance and maintained careful documentation in accordance with procedures.
- Acted to protect property by maintaining a high visibility presence to deter illegal and inappropriate actions.
- Observed for signs of crime or disorder, took action, and reported and documented any incidents.
- Administered and monitored camera surveillance and enforced access control procedures.
Healthcare Security Officer
Baptist Memorial Hospital
Columbus, MS
08.2022 - 10.2022
- Provided security for the Emergency Room.
- Escorted patients to Behavioral Health Department and followed guidelines for escalated situations.
- Screened visitors at hospital entrance.
- Maintained careful documentation in accordance with visiting procedures.
Front Desk Agent
Holiday Inn Express
Columbus, MS
01.2022 - 10.2022
- Welcomed guests upon entry to the hotel and assisted with check in and check out.
- Answered phones, booked reservations, and responded to emails and electronic reservations.
- Kept records of occupied rooms and guests' accounts.
- Prepared check out receipts and collected payments from departing guests.
Cashier / Delivery Driver
Jimmy John's
Columbus, MS
01.2019 - 02.2020
- Took guest orders, prepared orders to-go, and served as direct point of contact for call-ins and walk-ins.
- Prepared, packaged and delivered food products.
- Ensured timely delivery to build brand loyalty, process payments, and follow procedures.
- Worked in a team environment and communicated effectively with customers, managers, and co-workers.
Keyholder / Retail Cashier / Customer Service
Claire's
Columbus, MS
12.2020 - 04.2021
- Served as direct point of contact and delivered excellent customer service with a positive attitude.
- Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.
- Met sales goals and hung marketing signs for promotions.
- Worked as part of a team and interacted with diverse customers and staff members.
Education
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
01.2023
Key Qualifications
- Human Resource Management
- Organizational Improvements
- Interpersonal Professional Communications
- Business Operations
- Practice Structure, Leadership & Management
- Medical Administrative Procedures
- Healthcare Ethics
- HIPAA Compliance
- Accounting
- Payroll
- Appointment Scheduling
- Medical Terminology
- Insurance Verification
- CMS 1500
- Processing Co-Payments
- UB-04
- Medical Records Management
- Insurance Billing Procedures
- Insurance Claim Cycle
- Health Records Management
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
Timeline
Keyholder / Retail Cashier / Customer Service
Claire's
04.2023 - Current
Front Desk Agent
Columbus Inn and Suites
11.2022 - 02.2023
Security Officer
Allied Universal
11.2022 - 02.2023
Healthcare Security Officer
Baptist Memorial Hospital
08.2022 - 10.2022
Front Desk Agent
Holiday Inn Express
01.2022 - 10.2022
Keyholder / Retail Cashier / Customer Service
Claire's
12.2020 - 04.2021
Cashier / Delivery Driver
Jimmy John's
01.2019 - 02.2020
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
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