Open To Work
AMBER YOUNGER
Sales/Customer Service
Thornton,CO
Work Preference
Summary
Dynamic, results-oriented professional with extensive experience in leading teams to achieve success. Exceptional communication and problem-solving abilities complement a strong talent for relationship building and team motivation. Proven track record of driving revenue growth and enhancing customer satisfaction through effective sales strategies and deep product knowledge. Committed to teamwork and adaptability, ensuring consistent goal achievement in fast-paced environments, supported by strong skills in time management and strategic planning.
Overview
9
9
years of professional experience
Work History
Sales Associate
Phoenix Lead Company LLC
09.2023 - Current
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
- Executed sales strategies to achieve monthly targets, contributing to overall sales performance.
- Trained new sales associates on product knowledge and customer service protocols.
- Inbound and Outbound sales calls for a Mortgage company.
Team Lead
Bradley Lead Group
06.2016 - 09.2023
- Delegated tasks to team members according to project requirements and employee strengths.
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
- Assisted in the recruitment and onboarding of new team members.
- Conducted weekly team meetings.
- Assisted HR with employee payroll.
- Disciplinary actions for agents included: write ups, suspensions and terminations.
- Prepared stats on agents productivity.
- Kept track of attendance for each agent on the team.
- One on one coaching and training with the agents, going over stats and goals.
- Human Resources (Talent Management; HR Management; Payroll). I have 7 years of work experience, with 7 years of management experience, including a low-level position.
Education
High School Diploma -
Lester Arnold High
Commerce City, CO04.1996
Skills
- Key Performance Indicators (KPI)
- Call Transfers
- Team Monitoring
- Word and Excel
- Team Meetings
- Call center customer service
- Goal-oriented mindset
- Building rapport
- Outbound and inbound calls
- Customer service
- Stress tolerance
- Call handling
- Script adherence
- Sales proficiency
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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AWARDS
Service Excellence Award, Outstanding Employee - Hard work and Dedication to company, Certificate of Appreciation, Employee of the year, Supervisor Training completion, Employee of the month
Timeline
Sales Associate
Phoenix Lead Company LLC
09.2023 - Current
Team Lead
Bradley Lead Group
06.2016 - 09.2023
High School Diploma -
Lester Arnold High