Amber Youshock
Citrus Heights,CA
Summary
Knowledgeable Case Manager experienced in coordinating care for underserved individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
6
6
years of professional experience
Work History
Case Manager Specialist
Telecare Corporation
09.2023 - Current
- Specialized in services and interventions related to housing education/employment, including thematic groups, evidence based practices, and collaboration with external agencies and resources
- Facilitates groups according to the needs and interests of members served
- Provides appropriate interventions in crisis situations
- On a rotating basis, performs officer of the day functions for both wellness, duty and stand by duty tasks
- Collects required data and completes required documentation
- Coordinates transitions to lower levels of care
- Maintains awareness of community resources and assists members served in appropriate use of community resources
- Assists members served with all needs, including Activities of Daily Living
- Assists members served in making and getting to essential appointments
- Assists and advocates for members served in obtaining appropriate benefits; provide representative payee services
- Ensures that members served understand their legal status and rights
- Helps members served achieve greater independence and autonomy
- Safeguards confidentiality; adheres to HIPPA policies
- Provides wraparound services that encompass whole person care
- Provides transportation when needed and appropriate and linkage to community resources.
Case Manager/Service Coordinator
SAN ANDREAS REGIONAL CENTER
06.2022 - 03.2023
- Maintained accurate records and full compliance with government regulations and agency guidelines
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments
- Communicated with clients and service providers to provide updates on work progress
- Managed and coordinated service teams to achieve successful completion of service projects
- Assessed customer needs and developed solutions to meet needs
- Prepared reports on service performance metrics and key indicators for management review
- Developed and implemented quality control
- Organization and Time Management
- Service monitoring and evaluation
- Community liaison Individualized service plans assurance procedures for service projects to deliver high standards of work on client projects
- Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs
- Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects
- Coordinated and monitored service activities to confirm work met all requirements
- Resolved customer complaints and issues to drive satisfaction and loyalty
- Developed efficient processes and procedures to achieve prompt delivery and completion of service projects
- Developed effective improvement plans in alignment with goals and specifications
- Frequently inspected production area to verify proper equipment operation
- Devised and implemented processes and procedures to streamline operations
- Evaluated staff performance and provided coaching to address inefficiencies
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
- Collected, arranged, and input information into database system.
Individual Support Specialist
Passport To Learning Inc.
09.2020 - 06.2022
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals
- Developed and implemented care plans for clients
- Administered medications in accordance with doctor's instructions
- Researched and recommended community resources to meet clients' needs
- Transported clients for medical and personal outings
- Provided direct personal care and administrative services to clients
- Communicated regularly with clients' families to provide updates on health and wellbeing
- Supported families through difficult times by offering emotional support and education on important care tasks
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status
- Documented vital statistics and coordinated with health care providers.
Special Education Paraprofessional/Teaching Assistant
Campbell Union High School District
01.2020 - 06.2022
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Aided high school special education teachers in reinforcing efforts for children with various learning and behavioral needs
- Monitored student classroom and outdoors activities to promote student safety
- Built trust and rapport with students through positive reinforcement and strong communication skills
- In absence of regular teacher, took over to lead all classroom instruction and management
- Conducted individualized assessments to determine students' academic progress
- Supported teacher in development of individual learning strategies
- Established professional relationships with parents and other teachers to increase rapport and support.
Membership Coordinator
Northwest Ymca of Silicon YMCA
07.2018 - 01.2020
- Supported new members by facilitating connections with established participants and smooth integration into activities
- Engaged community at fairs and special membership drive events
- Maintained strict safety standards facility-wide and with every group
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork
- Assisted prospective and established members in person or by telephone
- Built strong donor relationships, acknowledged contributions and reached out for specific needs or yearly renewals
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Exhibited high energy and professionalism when dealing with clients and staff.
Front Desk Receptionist
Massage Therapy Center
07.2017 - 05.2018
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Collected room deposits, fees, and payments
- Scheduled, coordinated and confirmed appointments and meetings
- Completed data entry and filing to keep records updated for easy retrieval
- Entered and updated sensitive customer information during check-ins and room changes
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Helped office staff prepare reports and presentations for internal or client-related use
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
- Resolved customer problems and complaints
- Handled assignments independently with good judgement and critical thinking skills
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
Bachelor's degree - Psychology
San Jose State University
San Jose, CA05.2020
Associate's degree - Psychology
West Valley College
Saratoga, CA05.2018
Skills
- Case management
- Community engagement
- Crisis management
- Crisis intervention
- HIPAA
- Budgeting
- Working with people with developmental disabilities
- SSI/SSA
- Medical law
- Social work
- Special education
- Title 17
- Personal care home liaison
- Medication Administration
- Project Coordination
- Individual / Group Counseling
- Curriculum Development
- Nonprofit management
- Individual service plans
- Foster Youth
- Adult Protective Services
Timeline
Case Manager Specialist
Telecare Corporation
09.2023 - Current
Case Manager/Service Coordinator
SAN ANDREAS REGIONAL CENTER
06.2022 - 03.2023
Individual Support Specialist
Passport To Learning Inc.
09.2020 - 06.2022
Special Education Paraprofessional/Teaching Assistant
Campbell Union High School District
01.2020 - 06.2022
Membership Coordinator
Northwest Ymca of Silicon YMCA
07.2018 - 01.2020
Front Desk Receptionist
Massage Therapy Center
07.2017 - 05.2018
Bachelor's degree - Psychology
San Jose State University
Associate's degree - Psychology
West Valley College