Summary
Overview
Work History
Education
Skills
Timeline
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Amber Yuille

Germantown,MD

Summary

Accomplished Private Softball Instructor with a proven track record at Jonathan Hobdy, enhancing athlete performance through strategic planning and mental toughness. Excelled in customer service and team leadership, significantly boosting client satisfaction and athlete development. Expert in throwing accuracy and lesson plan development, achieving remarkable results in player agility and competitive skills. Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence. Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

4
4
years of professional experience

Work History

Private Softball Instructor

Jonathan Hobdy
01.2024 - Current
  • Evaluated player progress regularly, providing feedback to guide improvements in technique and game strategy.
  • Tailored private lessons for clients seeking personalized training options, addressing specific needs or goals effectively.
  • Improved player performance by focusing on individual skill development and customized training plans.
  • Developed players'' mental toughness with targeted exercises and motivational strategies.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Ensured a safe learning environment by adhering to safety guidelines and promoting sportsmanship among athletes.
  • Mentored younger athletes, sharing valuable insights gained from years of competitive experience in softball.
  • Facilitated pitching workshops that enhanced the accuracy and speed of participating athletes'' throws.
  • Increased athlete agility, strength, and endurance by designing sport-specific conditioning programs.

Private Softball Instructor/Front Desk Administrator

A.J. Avant
04.2022 - 11.2023
  • Ensured a safe learning environment by adhering to safety guidelines and promoting sportsmanship among athletes.
  • Evaluated player progress regularly, providing feedback to guide improvements in technique and game strategy.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Assisted in the coordination of events and meetings, ensuring seamless logistics and positive outcomes.
  • Collaborated with team members on special projects, resulting in successful completion within tight deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.

Waitress

Iyad Qassis
07.2020 - 05.2022
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Bachelor of Science - Psychology

Towson University
Baltimore, MD
05-2024

Skills

  • Customer Service
  • Mental Toughness
  • Decision-Making
  • Documentation And Reporting
  • Team Building and Leadership
  • Strategic Planning
  • Multitasking
  • Active Listening
  • Time Management
  • Throwing Accuracy
  • Positive Reinforcement
  • Childcare
  • Lesson Plan Development

Timeline

Private Softball Instructor

Jonathan Hobdy
01.2024 - Current

Private Softball Instructor/Front Desk Administrator

A.J. Avant
04.2022 - 11.2023

Waitress

Iyad Qassis
07.2020 - 05.2022

Bachelor of Science - Psychology

Towson University
Amber Yuille