Amber Zachow
Tomah,WI
Summary
Proven leader with a track record of enhancing operational efficiency and guest satisfaction at Kwik Trip. Skilled in crisis management and strategy implementation, adept at fostering team collaboration and driving significant improvements in service delivery. Excels in advertising and marketing, leveraging creative solutions for business growth. Demonstrates strong communication and design prowess, ensuring project excellence and innovative promotional strategies.
Overview
13
13
years of professional experience
Work History
Kitchen Leader
Kwik Trip
12.2022 - Current
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Increased overall guest satisfaction by addressing customer concerns promptly and professionally.
- Collaborated with front-of-house staff to ensure seamless communication and smooth service during busy times.
- Managed daily food preparation tasks, ensuring consistency in taste and presentation of dishes.
- Trained new staff members on kitchen procedures, policies, and equipment usage, fostering a well-prepared team.
- Implemented quality control measures to guarantee customer satisfaction with each meal served.
- Maintained a clean and organized kitchen environment, ensuring compliance with health and safety regulations.
- Oversaw food ordering processes, maintaining optimal inventory levels while minimizing costs.
- Reduced food waste through diligent inventory management and proper food storage practices.
- Supported positive work environment through effective conflict resolution among team members when necessary.
Guest Service Leader
Kwik Trip
07.2018 - 12.2022
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
- Monitored inventory levels of supplies, coordinating with vendors to restock items as necessary while controlling costs effectively.
- Tracked attendance, recorded absences and addressed continual issues to maintain efficiency with fully staffed business.
- Communicated with employees and administered disciplinary action for significant cash discrepancies.
- Monitored daily business operations to drive peak team performance.
- Observed employee performance for compliance with policies and standard operating procedures.
- Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.
- Communicated with managers to discuss employee performance, report violations and assist with policy enforcement.
- Supervised and trained staff on cash handling, check processing and POS transaction policies.
Bar and Restaurant Manager
Strike Time Lanes
08.2015 - 03.2017
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
- Streamlined operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
- Increased staff retention through effective hiring, training, and performance management practices.
- Improved employee morale through transparent communication practices, regular feedback sessions, and opportunities for professional growth within the company.
- Developed innovative marketing strategies for increased foot traffic and revenue growth.
Graphic Designer
Advanced Promotional and Apparel
03.2012 - 08.2015
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Met with customers to present mockups and collect information for adjustments.
- Researched industry trends to stay current on best practices in graphic design.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
NA - Business Administration And Management
UW Stout
Menominee, MINA - Business Administration And Management
UW Marshfield
Marshfield, WIHigh School Diploma -
Neillsville High School
Neillsville, WI05.2008
Skills
- Event execution
- Advertising and marketing
- Strategy implementation
- Crisis Management
- Internal Communications
Timeline
Kitchen Leader
Kwik Trip
12.2022 - Current
Guest Service Leader
Kwik Trip
07.2018 - 12.2022
Bar and Restaurant Manager
Strike Time Lanes
08.2015 - 03.2017
Graphic Designer
Advanced Promotional and Apparel
03.2012 - 08.2015
NA - Business Administration And Management
UW Stout
NA - Business Administration And Management
UW Marshfield
High School Diploma -
Neillsville High School